What's the equivalent of password recovery?
User: Hello. I can't log in to my e-mail account.
Tech: OK. So where are you?
U: At home, where I normally read my e-mail.
T: Right. Then, what are you doing.
U: Just sitting here in the chair where I normally read my e-mail.
T: On Tuesdays? Because that can make a difference you know.
U: No, I am normally at work on Tuesdays.
T: Right, so we need to reset your access. I need for you to do the following. Are you ready?
U: Sure.
T: OK, I need you to stand on just your right leg. Got it?
U: Uh, yeah.
T: Now, while you do that, I need you to hold your phone to your right ear with your left hand, but you have to have your left am behind your head. Got it?
U: Hold on a sec. Yeah. OK. Got it.
T: Now hop up and down while you hum your favorite movie's theme.
U: Uh, sure. Hmm-hmm HMM-hmm-hmmmmm...
T: Great. Try it now.
U: (panting) Let's see... Nope. Still can't get in.
T: Right. Let me try this <clickety-click>... Try it now.
U: Oh, it works. Great! Thanks for the help
T: My pleasure. Now, if you don't mind, please stay on the line for a brief survey rating your satisfaction with your service today.