HD Staff
Although I've found the quality of the Pipex service sporadic to say the least and the fact that I was signed to a Max-Unlimited product which they then changed to Limited but not telling us what the limit is hasn't helped. However I have found the helpdesk staff to be very helpful in the 4-5 occassions I have dealt with them, there was one exception but then that can happen to any ISP. I pity the staff if they are to be moved to Tiscali as they really don't seem to have a clue how to minimise customer churn, run a network, run an ISP etc etc, and the few people I know who work for them despise it.