Re: It has Already Started...P2...
I may be an idiot, but have been a DirecTV customer w/cpe Sony eq since 1997...went to leased DirecTV eq in 2007...live in a rural area that just kills the pgm load in the receivers due to AC power problems...need system resets/SW reloads on a steady basis since the first Sony eq changeout...
Last month, the folks were helpfull, this month - for the first time the mood changed and we failed as a customer...took 3 calls to get a SW reload from head end (that fixed my ongoing problem = Error #747, function not supported - SW error)...
IMHO= the policy of selling an upgrade (that may or may not fix anything) is NOT the primary policy of DirecTV as most know it... for me DirecTV customer service is Job 1...and as customers we have come to know and enjoy it...Politics has no direct input in this FCC action...
The merger seems to be a done deal, and ATT wireless broadband AKA Rural Buildout is alive and active in the local area here and per our friends = it does not work for multiple sets as 1 set is the ultimate point of control for the wireless eq...FAIL...(need to go to the master to reset/turn on/off the slave eq)...RS.