Re: Head Scratcher, this one is...
That 'DA' part of SCADA is incredibly important. Data acquisition acts as a coal mine canary and provides information that allows you to identify 'silently escalating' problems, identify and defuse hazardous situations and more. It's all fine and dandy for you to say industrial systems shouldn't be online; but had proper systems been in place at Chernobyl the world would be a much different place and some journalists would have to find a new soapbox.
In the Chernobyl example people outside the plant should have been alerted and able to act long before the operators had the chance to create a catastrophic situation. That's the 'S' part and is in place to automatically defuse hazardous situations and/or allow an offsite person to do so if some numpty has disabled all the safeguards.
It's pretty important that external entities be alerted because you can't count on Humans following proper procedures. Somebody is always going to have discovered a 'short cut' that makes an enormous mess. Industrial facilities don't operate like computers, where 'Toggle B' is disabled unless 'Toggle A' is in position 3. There are always going to be valid reasons for 'Toggle B' to be adjusted independently of 'Toggle A' and that's normally fine, until you discover that a sluice at the damn that controls the flow of water into your plant has not been closed as the status board indicates. Your plant operators were only alerted to the problem by phone. Unfortunately, because that sluice is shown closed the system won't start the cooling pumps (because giant dry pumps are bad) for the furnace unless you flip 'Switch GVXJ31' but if you do that you're going to cut off electricity to the waste water release gates and if those gates aren't opened before the water gets too hot your wife and family will certainly enjoy the new house they bought with your life insurance payout.
That's an extremely simplified example, and there are safeguards on lots of things, but it's quite foolish to think that a factory is a closed system. Large factories have their own internal infrastructure stacked on top of an exterior infrastructure and it all has to work together. The broken sluice up there is just as important to your operations as the products you're making. If it's sending you bad data then situations can spiral out of control extremely fast.
The ensuing chaos would normally have been straightforward to manage, but between the taxi crash, airport delays, road closures, doctor appointments and vacations the only people who knew how to deal with the situation were all gone and that's always going to be the case. The universe will fuck you.
You can always call the people that designed and built your equipment and ask them what to do. I can probably get it sorted, but since some IT security guy made them take their control systems off the Internet I can access the information to make a good decision. All you can do now is run.