Not gonna work if there is no incentive for actual work
Replacement IT systems may help in some areas, but not going to help at all if the actual work behind them is glacial. I one had a tree with a TPO (tree preservation order) blow down. I wrote to the council to ask what should be done (basically two options, TPO is revoked or new tree planted. I had to get something in place as I was intending to sell the property. For various reasons I asked for it to be revoked.
1 month later - they lost my application.
2 months later - they had logged my application
3 months later - they were considering my re-application
4 months later - they guy doing mine went on maternity leave and they were appointing a stand-in.
5 months later - Stand-in claimed TPOs can NEVER be changed/revoked as it 'is the law you know'. Had to read out the act of parliament which gives councils powers to alter/revoke TPOs. Stand-in now well over his head and "cannot do anything 'till original guy returns".
6 months later - original guy returns but has a huge backlog. My application goes to the bottom as it is non-urgent
9 months later - Decision made. TPO will be revoked, but will take a long time to enact. Ask for a letter to simply state their intention to present to prospective purchasers. "not a problem, it will be sent out today"
12 months later and a house sale delayed due to this single issue, after many calls and finally threats to put in a written complaint, I get a letter with a single sentence stating they intended to revoke the TPO.