Argh!
If I ever post a comment with the word 'outage' in it, plese send someone round to termina..........
Drat. too late.
Wheels fall off Aviva Insurance's website for 5 hours
Aviva's British insurance customers were left battling to get through to a jammed helpline after the company's IT services suffered a five-hour outage that left its web services dangling. A Reg reader wrote in to say his attempt to access his account online had been fruitless for two days. An Aviva spokesperson confirmed over …
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Friday 13th January 2012 09:59 GMT jason 7
Not quite
I think you might find Aviva sold the two data centres in Norwich and moved all their kit out some time ago. The two centres have been fully refurbed and are now run by Sentry42 and very nice they are too.
Sentry42 would be more than happy to have Aviva put their data back in should their current system not be up to scratch.
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Friday 13th January 2012 11:58 GMT Tim #3
Are you sure about that? I thought Aviva built two new data centres in/near Norwich (one of which is utterly huge) which are run by EDS/HP for them, then moved out of their old twin data centres in Bowthorpe and sold that off to Sentry42 who have now refurbed that site. I would gladly be corrected though.
I gather Rackspace had an outage yesterday too- wonder if there is any connection? Maybe some key hardware component had a failed firmware update or something.
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Friday 13th January 2012 12:12 GMT tommy060289
It was crap anyway!
I was with aviva last year and its online was terrible. Would freqently bug out when doing changes to policy and when i logged in it would say system error - try again later, and then id click back and i would be magically logged in!
They should take a look at swift covers if they want to learn how to do online, all changes are easy and it works nicely!
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Monday 16th January 2012 11:53 GMT Anonymous Coward
A bloke down the pub, who heard it from a guy on the street, who may have read it online, said that the issue was actually with a well known networking provider with the initials W and C in their name who suffered a major outage across a large segment of Aviva's internal network.
For clarity, Aviva UK (the old Norwich Union) is based in Norwich/York, and Aviva Group (the rest of Aviva) is based in London/Rest-of-the-World.
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Thursday 26th January 2012 10:42 GMT whackomako
how odd, the rumour i heard was that a certain other Contractor negligently misconfigured a live server without approval and twas nothing to do with the network.. and there is major egg on face of said other contractor and said conrtactor is doo-doo deep in self-prostrating-slimey-lickyout-bum-crack apology mode..hahahah
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Biting the hand that feeds IT
