On closing the digital divide.
Short answer? If it implies, as it usually does, getting more people to join in the facebook fray, to put it uncharitably, then just forget it. It's not enough vision and anyway, you can lead a horse to water and all that.
If the government wants to get deadly serious about finally reaping some of those digital dividents they've been lusting after for years now, then it doesn't do to simply nibble at the edges a bit. Look at the whole process from begin to end. Move all the paperwork to entirely digital.
It'll be a lot of trouble since you now have to figure out how to do that old archival trick, that is entirely known when done with paper, but is decidedly non-trivial to do electronically, if only because, for example, tape formats don't last a decade. We're talking figuring it out for at least a hundred years, and technology, certainly government technology use isn't really up to that yet.
But once you've moved entirely to digital for internal processes, you can work out how to do multiple front- and back-ends. So that it no longer matters to government how people want to handle their, well, paperwork, and nevermind what then will have become a misnomer.
Once you have that worked out you've gained a lot of leeway to reach out to those who aren't part of the mainstream-du-jour. There's suddenly far less digital divide to cross, and crossing it is easier. That may be worth enough that there's no longer a need to force everyone to have the same type of computer just so that the government-approved boot keys and plugins and whatnot work as the government mandates (inexplicably only available on the one OS the vendor thereof happens to have a nice fat contract with the government) and other details that frankly nobody should need to "standardise".
But it'll never happen, because it's an anathema to the bureaucrat. He makes you do things as he sees fit; he won't accomodate your preferences. He won't stand for it. It's unnatural!
Since all these peeps are solidly from a bureaucratic (either governmental or big corporate) background, well, there you are. The whole idea of improving the world without being in full control. The very idea!