Hooray for responsibility!
Or simple cynical self-interest:
Back in the 1990s Dick Smith sold an internet phone console thingie (like the Amstrad one in the UK but with less than half the functionality) that could only be used via a special server - which cost upwards of $20,000 plus steep annual support fees, so no ISP in their right mind would buy it to support a dozen clients.
It was only ever supported in AU/NZ via a test server setup by a university as a favour to the distributor. Several years later the machine the server software ran on got old and was switched off, but with no ageements in place and noone left who knew anything about said server software, that all went away too.
Dick Smith were forced to offer a full refund for every single unit sold - which amounted to about $500,000 and a shedload of bad publicity (not their fault, they weren't the importer - who conveniently (*) went toes up within a few days).
As an ISP, I assessed one unit and reviewed it as "slow, flawed, no more than a toy - and why the hell should I pay that much money for a software which will only be of use to about 5 customers?" - they didn't like me after that... :)
(*) Convenient for the company owners. They were up and running under a new trading identity within a couple of weeks having neatly dodged any legal responsibility that retailers might have tried to drop on them.