Total Incompetents!!!
I have just received yet another copy of the same e mial I received yesterday saying that they cannot find any trace of a payment being made by me (see e mail below)
Forwarded it onto their Marketing department!!!
Dear Mr. Coulter,
Thank you for contacting the Upgrade Redemption Support Centre.
We regret to inform you that as we were unable to trace any payment for your order number… it has now been cancelled.
However, if your account has already been charged and you wish to proceed with the order for your upgrade, we kindly request you to send us a proof of payment by fax to enable us to check our records and place a new order for you.
Our fax number is + 31 55 543 39 46.
If your account has not been charged, there is still a possibility to place a new order with a credit card on our website until 11 May 2007.
The website for entering your order is https://upgradeweb.moduslink.com/Vista
(or https://upgradeweb.moduslink.com/Vista/HP)
To prevent any further delay in processing your new order, we kindly request you to send an email containing your original order number and your new order number so we can link the documentation previously sent to your new order.
If, for any reason you are unable to place a new order on our website, please call us on one of the following numbers and we will be happy to place an order for you. To do so, we will need to know the manufacturer, model, serial number and COA number of your computer as well as the purchase date.
Our toll free phone numbers are:
00800 666 44 666 for Germany, France, Italy, United Kingdom and the Netherlands.
For Spain: 900 973 154.
For all other countries please use + 31 88 00 16 102. (this is not a toll free number)
If your account has been inadvertently charged by us and you do not wish to proceed with the order for your upgrade, please send us your full bank details so we can process a refund.
Name of your bank
City of your bank
Name of the accountholder
Account number
BIC/Swift code
Sortcode/BLZ-code
IBAN code
Kind Regards,
The Upgrade Redemption Support Centre.
Address :
Technical Upgrade Program Vista
P.O. Box 252
7300 AG Apeldoorn
The Netherlands
Web site : http://upgradeweb.moduslink.com/vista/
E-Mail : Europe : MSTUPVISTAEMEA@moduslink.com
What Muppets!!!!