No problems in camberley
my android phone has been AOK - just ran test calls to VF mods and NTL and BT landlines.
O2's network is suffering outages around the capital and the southeast, with customers unable to make calls, or connect to data services, since just after midnight. The outage seems to be knocking out connectivity in North and East London as well as Sussex and Kent, and started just before one o'clock this morning. Some …
..higher population too. And crime. And pollution. And house prices. And number of water shortages. More power cuts. And traffic jams. And suicides. And tube strikes. And Congestion charges. Less free time. Or space. Or access rights. Or parking spaces.
Jockshire - we're skint gypos, but i'd rather be here than down there.
God forbid that O2 put a notice up on their front page saying they have a problem - a few intelligent clicks and searches resulted in nothing that suggested they are having problems. I remember 2 hours into such an outage phoning O2 support (from a landline, natch) who denied there was a problem and that it was probably my phone and that I should consider upgrading...
On the other hand, GiffGaff has a detailed heat-map of the outage a mere 2 clicks away from their front page. I applaud that and wish that the underlying network provider could be so open.
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And exactly what Psi level do you have to be to devine that address from the ether?
It's not on the home page, nor the support page.
On the support page there is a "Service Status" link - for broadband!
The only way I found to get to the status site was to click "Coverage checker" (but I already know the coverage maps!) and then "Our live network". I'm interested in how that's supposed to be intuitive.
What's wrong with having a "Service Status" link for the mobile network? Ideally on the home page, but at the very least directly on the support page.
I only found out about this because of the GiffGaff posting. Just FB'ed a friend who (as it turns out) had been on the landline to O2 this morning and been told "Must be your phone. Try turning it off and back on"....
Apparently the exchange in "East London was vandalised"...
I managed to get that little snippet of info... As well as one customer services rep hanging up on me when I asked how I can remotely retrieve voicemail, and another rep telling me to call 07802090100 to retrieve it (it turned out to be the number to retrieve voicemail when abroad... And they text you number which is handy when you cant receive texts...), being told its not o2's fault, but they didnt know what the fault was or when its likely to be fixed.. and they wont be considering compensation... and that redirecting to another number will take 24hrs...
Yes I spoke to a few different reps this morning...
Data seems OK tho...
Thats in North London btw...
Data isnt an area in North London btw...
I'm in North London and Data seems to be working...
I think the comparative reaction between this, and when a similar thing happened to Vodafone, shows just how bad O2 was in the first place.
By this point with the vodafone issue, there were at least 500 comments, most of which were complaints.
By this point with the O2 issue, there are maybe 25 comments, a lot of which are "makes no difference anyway"
So who had the better network to start with, I wonder?
http://status.o2.co.uk/
This was up for only 5 minutes:
This was caused by theft and vandalism at one of our operations sites in E London.
Has since been removed and a misleading link (www.co.uk/blog) to the blog was posted but not too hard to find but here are the details.
http://blog.o2.co.uk/home/2011/05/network-issues-update.html