At what point
Do phone service providers realise that people probably neither need nor want 'brand differentiation'; and may indeed ask themselves why, for example, a given network inhibits functionality that other networks might allow?
Efforts to rectify Xiaomi Mi 9 users losing the ability to connect to the cellular network after a Vodafone-issued patch have had mixed results, with some punters able to use their phones as normal but others suffering weird side effects. "My phone now detects the SIM but won't connect to the network," said Tim Allen, the Reg- …
A "correction" that changes the interface language.
Could someone please explain how that is possible ?
How can you write a bugfix that touches on the interface language ?
I get that connection issues can be a trifle complicated to deal with, but how do you spill over on interface settings ?
I'm not an Android user, but why has a phone update caused an issue for users on Vodafone? Is the update bespoke for Vodafone, is that still a thing?
I had a Nokia phone that i couldn't update as Orange hadn't approved the update. Was my last Nokia phone and last phone locked into a network.
Are Sim only users also impacted?
Is this all Xiaomi Mi9 users or just those who use Vodafone (PayG, Sim Only, etc)?
"...automatically applied a compensation credit to affected customers' accounts to cover the time they couldn't connect to our network."
This isn't compensation. It is more like a refund for services paid for but not received. Not even that, as there is no cash back, just credit. Compensation would involve considerably more to make up for the stress, the time and effort spent to report a problem and get a fix, plus something for being deprived of an essential service.
Should I ever have to switch from my current mobile service, Voda have just moved from last place in the list I'd consider to off the list entirely.
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