There was a time—
—when you sold your software on a CD. Go back far enough, you may even have sold it on a floppy. You had to print millions of the things and ship 'em across the world to an equally enormous number of people and organisations.
The cost of a screwup, financially and reputationally, could be existential, so you had absolutely no choice but to ensure that you tested the stuff very, very, very thoroughly.
Nowadays we have the world's biggest companies reaping billions while treating end-users as unpaid beta testers of startlingly flawed software. The billions accumulating in Google's pockets (and those of Microsoft, for that matter) are directly stolen as the losses of time, data and damage incurred by customers who have to waste effort and lose money, yet again compensating for the shoddy wares inflicted upon them.
From politics to finance to the tech business, increasingly I see a world in which a sizeable majority of basically lazy, unaware, gullible people might as well be hooked up to IV lines as they are relentlessly bled for the benefit of the few.
I'd like to believe this is just a bit of cynical moodiness speaking, really I would—but everywhere I look, and as recent political events demonstrate, a vast number of people seem to walk, sheep-like and heedless, directly into the abattoir ... staring transfixed at their stupid little screens, probably.