back to article DXC: Slashing costs affects ability to attract, develop and retain staff? Who'd have thunk it!

Efforts to lure, evolve and hold on to staff are proving quite troublesome for DXC Technology's Security practice as the beleaguered outsourcing biz continues to wage war on its cost base. biz bod calculates - seems upset by answer DXC Security exec: Yes, I'd have thought we'd spend more on certs and laptop kit for staff, too …

  1. lglethal Silver badge
    Facepalm

    ""keep on jobbing"."

    To which the only correct answer is "Job Off!"

  2. juice Bronze badge

    Might I suggest

    > the advice to staff from management was to push any feelings of vulnerability to the back of their minds, and "keep on jobbing"

    That rather than continuing to put all their efforts into an insecure and potentially increasingly stressful role, the employees might be better served looking for alternative employment elsewhere...

    1. Fatman Silver badge

      Re: Might I suggest

      ...and once found:

      Take a hike, and get the fuck out of there!!!

  3. not.known@this.address Bronze badge
    Devil

    Completely Shafting Colleagues, Comprehensively Screwing Customers

    I used to work for CSC until I made the mistake of telling my line manager exactly what I thought of Corporate's persuading the client to move from a "cost per computer per year" contract to a "cost per Helldesk call" contract and then telling the Desktop Support team to close calls even if we used a temporary bodge whilst trying to find a proper fix - the client could always log another chargeable call (and another, and another) until we got around to actually fixing the problem properly (and we were discouraged from finding proper fixes if we could bodge it instead - and to keep this going as long as we could).

    Having been promised world-wide opportunities and as much Vendor-supplied training as we could possibly want or need, the reality of working for Cowboys Selling Computers was considerably different to the motivational posters they spaffed a fortune on to show what a Caring Sharing Company they supposedly were...

    And now I see what a monumental charlie-foxtrot they've made of the merger with Hugely Puked-up, I am glad I'm not there any more.

    1. Anonymous Coward
      Anonymous Coward

      Re: Completely Shafting Colleagues, Comprehensively Screwing Customers

      > Completely Shafting Colleagues, Comprehensively Screwing Customers

      This is the problem I've found going from internal HP IT to being an external IT service provider. At HP, your goal is to provide the best service as possible to the company. As an external IT provider, your role isn't to provide the best service to the client, it's to bill the client as much as possible.

      If I wanted to screw people over, I'd have gone into sales. I went into IT to build and fix things. I will be moving back to an internal IT position ASAP.

    2. FrozenShamrock

      Re: Completely Shafting Colleagues, Comprehensively Screwing Customers

      That was pretty much my experience with CSC as well. I worked for a government aerospace contractor and when I got there the staff and local management had been working on this contract for years and acted as if they were employees looking out for the clients best interest. The year before I left new management came in from Corporate and the entire dynamic changed to squeezing every last penny out of the client. They lost the contract to IBM who came in and were even worse about screwing their client. The client cancelled the contract early and decided to bring IT back in house. It's not the quality of the workers that make outsourcing such a bad idea, it's the contract company management. How can they provide the same level of service and make a profit for less than it costs to run in house?

  4. whileI'mhere

    This guy will not be at DXC for long. His "openness" and implied criticisms are tantamount to saying "no" to Mikey.

    Mikey does not like "no" and people who say it swiftly "depart".

    But should you really be boasting that you were also on the call? It's bad enough from DXC mgt perspective that the content of these calls gets leaked, but if they believe employees are sitting with El Reg journos on their calls, they'll end up only being accessible from DXC office numbers (not that they have the technical capabity or competence to arrange that, in all probablilty).

    1. Anonymous Coward
      Anonymous Coward

      > Mikey does not like "no"

      Shut up and cut my steak!

    2. Anonymous Coward
      Anonymous Coward

      Just say yes

      Correct about saying "no".

      Also that our new friend here and Mark Hughes still have the optimism in them based on that they were told they were being hired to turn DXC Security around and make a difference.

      They are still imagining a world where they think that all they have to do is have some ideas and apply logic to it... you know, like in the rest of the world.

      However THIS IS DXC! (said in a Gerard Butler way) and nothing makes sense.

      These people have no control at all. Everything comes down from the top and not discussion can be had about it.

      As such, these managers will only be around for the length of time it takes them to realise that. Maybe we can call that the "stupidometer" or something and we can rank them all using it.

  5. Anonymous Coward
    Anonymous Coward

    Funnily enough, “diverse” workers don’t want to get onboard a sinking ship either, no matter how good it will make that ships quotas look!

    1. Cederic Bronze badge
      Coat

      Still, at least he's trying to recruit people that wont cost as much.

  6. Anonymous Coward
    Anonymous Coward

    What recruitment?

    We cannot even start recruiting staff until we have a signed purchase order from a customer.

    The recruitment process takes about 3-4 months to get to the point of making an offer - assuming it's not arbitrarily cancelled in a round of cost-cutting - and then we have to wait for notice periods and onboarding so figure on 6 months before you have effective resource available.

    This is also replicated for every dependent line of service too, and for the support teams as well. So I can be left with a customer successfully onboarded, but waiting for the support teams to complete their recruitment to be able to take on support. Which means using expensive project consultants for routine 1st line support, futher reducing my capability to staff up project work. Cos of course support contracts are only signed once development and migration are nearly complete and we're able to confirm the go-live date.

    Yes, amazingly we are still taking on new customers somehow.

    1. lglethal Silver badge
      Trollface

      Re: What recruitment?

      Yes, amazingly we are still taking on new customers somehow.

      Never underestimate the power of backhanders to corporate executives on their favourite golf course...

    2. Denarius Silver badge
      Unhappy

      Re: What recruitment?

      AC, never underestimate the ignorance and stupidity of the PHB classes. A few good meals and tickets to whatever expensive wastes of time and they sign anything. Most of us have had the external process consultants arrive with their checklists, fresh out of uni and and unclued. A firm beginning with A in the past was a master of this. Often we had to hand hold the helpless "consultants" who were supposed to be telling us how to do our jobs so their tickbox sheets were filled in. Cost a fortune, achieved waste of time and money but E suite seemed happy.

  7. Anonymous Coward
    Anonymous Coward

    One rule for the bosses and ???

    Those that use the revolving door of fat golden handshakes and even fatter golden goodbyes that is DXC these days have a very different view of those at the coal face than those workers do.

    Given the almost constant headcount reductions/downsizing/rightsizing that has gone on since the mid 1990's it amazes me that there is anyone left at the coal face that is any good at all. They got me in 1999 and TBH, I thank them for deciding that my very profitable (to them) work was surplus to requirements. I left and took the top half dozen of my best customers with me. That kept me gainfully employed until 2003.

    I have to guess that a lot of the grunt work is now done from India.

    Who's next to exit with a nice payoff eh?

    1. Cronos

      Grunt work is now done from India

      I kept in touch with colleagues from poland and india. After hitting poland and romania in 2018, the layoffs have started in earnest in India as well. So no more grunts. I guess at the end Mark just wants to milk customers for no work

  8. Anonymous Coward
    Anonymous Coward

    The exec said he had experienced layoffs in every quarter

    No, I don’t think he has experienced it, and it’s crass in the extreme to suggest dishing it out is the same as taking it.

  9. Anonymous Coward
    Anonymous Coward

    "keep on jobbing"

    Keep on walking, zombie, until we get a head shot.

  10. n10cities

    "Maximizing shareholder value.."

    Companies that operate with that mentality over everything else, should be doomed to extinction.

    DXC is circling the drain and should die a swift and painful death. If I was looking for a new gig, I would avoid this outfit like the plague.

    1. Denarius Silver badge

      Re: "Maximizing shareholder value.."

      @n10cities

      Even Jack Welsh the ex-CEO of GE eventaully stated "Maximising shareholder value" was the most stupid thing he had heard.

  11. David 132 Silver badge
    Facepalm

    5000?

    when hosting a conference call with his 5,000-or-so-strong workforce

    At this, I couldn't stop myself visualising a small counter in the corner of the WebEx-or-whatever screen: 5000... 4999... 4995... 4900...

    "Attract, develop and retain (ARD) activities.."

    Well there's your problem right there, you muppet. You can't even spell your acronyms in the correct order.

    1. Anonymous Coward
      Anonymous Coward

      Re: 5000?

      ARD.... as in cutting staff makes Mikey 'ard.

  12. Anonymous Coward
    Anonymous Coward

    Rumor has it DXC is selling off ITO/Datacenter business to HCL, App business to another company and DXC with retain so called next gen offerings.

  13. Anonymous Coward
    Anonymous Coward

    Is this legal?

    Read between the lines. This exec has admitted addressing diversity via hire and fire policy.

    Laying off people based on gender/age/ethnicity and then replacing for same roles based on a different gender or age or ethnicity or combination thereof. This in order to appear as a better employer for PR and marketing purposes? Discrimination is discrimination and there's nothing positive about it.

    Is this policy illegal ? Combine that with forcing people out but then dressing it up as voluntary with a slight uplift, so they can hire much much cheaper labour for the exact same roles. Is this also not legal?

  14. Anonymous Coward
    Anonymous Coward

    DXC like the Jedi needs to End !

    I currently work for DXC leaving very soon thankfully but they are doing the usual in not recruiting just piling extra work on an already overworked severly under paid team, the upper echelons of the company are completely clueless about how utter demoralised the workforce is, there are not many decent folk left at the company and not one of those are happy to be there and are actively looking elsewhere, DXC looks like it's trying to kill itself experienced staff leaving and replaced by grads or apprentices on the cheap I wonder if any of the customers know they are getting the cheapest staff possible?, dont get me wrong the grads are great but they finish the grad program and immediately leave for other better run better paying companies, I feel sorry for any of the guys still working for this utter shambles

  15. Anonymous Coward
    Anonymous Coward

    They are recruiting in the UK. I got a nice phone call from a recruiter who said they wanted "Solution Directors" to run a "load of large accounts" in the UK. Packages starting at >£300k/pa. Great to see large salaries are being offered when thousands and thousands of good people are being left to rot.. NOT.

    I've experience of the sham practices DXC provide from the client side, leading a very large account. Utter disgrace. I've met Mikey and his Chief of Staff/girlfriend before quite a few times - a good book - 'Snakes in Suits' sums that pair up nicely.

    Needless to say I pointed her in another direction and said I wouldn't entertain working for/with DXC now or at any time in the future.

  16. Anonymous Coward
    Anonymous Coward

    Not worth my time...

    to bother commenting. We all know how this will go. My advice to any remaining staff is to just leave, you'll feel so much better doing anything else.

  17. Anonymous Coward
    Anonymous Coward

    Given the neverending chaos, hardly a surprise that two more of Mikey's leadership team are leaving

    1. And with one leap...

      One down and one to go...

      Check out the DXC Leadership pages on the DXC website - no more Mahesh Shah

  18. Anonymous Coward
    Anonymous Coward

    Toxic

    The modern white collar workplace is toxic.

    I am lucky, I have just retired.

    My life is now back.

    1. Robert D Bank

      Re: Toxic

      couldn't agree more. This toxicity seems to spreading like a cancer into every organisation, the gov't and pretty much any interaction with any stranger these days.Honesty and integrity don't matter a fuck any more, let alone civility

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