20 plus years with BT
I was with BT for over twenty years, from dial up days through 512K ADSL through to FTTC at 75Mbit. Had very few issues in all that time. One lost connection for days when the underground connection on street corner was flooded. Twice on same day when our builders cut through our own phone line on the side of the house( idiot builders) BT fixed all problems quickly when they were informed.
Only recurring issue was my wifes email account frequently locking her out for so called security reasons and forcing her to reset her password. But never my email account.
Yes we started getting lots of calls about issues with the licencing on my computer that possibly originated from my details leaked out from their help desk.
Apart from the annoyance in winter they gave some reason to have fun at their time/expense. All my Windows computers are fully licenced and my preference to use on the Internet is to use one of the Linux desktops - so no licencing issues anywhere.
Leaving BT late last year when they wanted to up it to £65 a month - with all these things included for free sir!
Things I don't use, will never use and dont want.
So I bought a domain, pay £14 a year for hosting and now have my email account with my family name in the domain.
Yes I had absolute Sh*t loads of things to change online not just Ebay an Amazon but my utilities company and my solar power etc. etc. However, having done it once for myself and all my wifes accounts online we never have to do so again. If my new ISP starts increasing the costs at end of contract and I can get a better deal elsewhere I will just switch again.
Costs gone down from BT wanting £65 to now paying £27 for the same connection speed.
The new ISP had everything set up quickly and my home phone was active from 00:01 on the switchover day. BT managed to drag their heals and took 36 hours to switch the Internet connection over.
Who is my current ISP? that BT owned company Plusnet!
No complaints so far, only issue is lack of IPV6 availability and that isnt really much of an issue at present. I use my own router and now have two homehub/hub one with Openwrt as secondary routers indoors.
Over £300 pa quids in my pocket, thanks BT/Plusnet :)