Re: Ofcom / Ombudsman Service needs a major rethink.
Ofcom aren't fit for purpose in terms of regulating BT but it's not all Ofcom's fault, they need direction.
Regulators / Ombudsman Services are quite similar to 'Bagpuss' the family cat (Dermot Nolan/Ofgem - the dead family cat), they've found their 'comfy spot' next to the open fire, they get fed daily, sleep if undisturbed, they've become part of the furniture. There is zero imagination/zero due diligence in these organisations, zero.
The problem is, regulators should never become part of the furniture, they should always be looking in terms of what's next and pushing (on our behalf-transparently) to make sure that the Telecoms infrastructure is robust and fit for purpose, that it's able to cope/expand to meet the needs of the Nation.
Instead, we have defensive, narcissistic regulators, that will fight criticism tooth and nail. Ombudsman services act as the bouncer to see off criticism of the regulator, any complaint can't cover the regulator itself, that's just absolute madness.
The quality of Broadband and Mobile in the UK is still ultimately very dependent on where you live, <250m being the ideal and this is all because of the reliance still, on BT's copper carcass. Yep, things are starting to move, but still not quickly enough, long after this was known.
A No Deal Brexit will show how unprepared we actually are.
You can forgive topology of the landscape to some extent, but you can't escape the fact that this technology should be seamless 'just work' and it doesn't, that it's quite capable of being seamless if Ofcom did their job properly and hadn't faffed around with patching up copper for so long, but they are happier just pretending to regulate BT.
Ofcom's talk of ubiquitous 5G is just 'pie in the sky' bullshit, without a fibre backhaul laid to virtually every road/street in Britain. (i.e. for mobile operators cheap commercial backhaul contracts for each 5G cell, because you need a lot of them). Everything is after the fact with Ofcom, BT's copper carcass has a very obvious glass ceiling, yes you can mitigate, but never truly.
We collectively spend a fortune on these regulators and there is still very little transparency, regards how they operate. They generally (especially right now) self-police themselves, manned by people from the telecom's industry, in general, that is ex-BT, due to the sheer ineptness of Government.