Had to fly to Jersey to do a customer upgrade
Solaris upgrade and application upgrade.
Specified to customer that they must be a full backup before I got there on Saturday morning
Got there Saturday morning, asked about the backup, finally got hold of their Unix admin, nope, didn't do it.
On site customer said do the upgrade anyway
Disk 1 of 2 - whirr whirr whir -OK
Disk 2 of 2 - whirr whirr, disk read error
Retry, whirr whirr, disk read error
<swear swear swear, no backup, swear swear>
remove CD, look at scratches, customer doesn't have another copy
Bit of saliva, bit of cleaning, bit more saliva, bit more buffing
Put disk inm whirr, whirr whirr (20 minutes or so later) - done.
Seat of the pants upgrade with customer standing there too!
Was also their Solaris disks!
Another customer (in Jersey oddly)
IT Manager "you broke our system"
me "it was OK on the weekend it was upgraded" - This was wednesday
IT Managaer, "you have to come over fix it now, rant rant rant rant"
Me - immediatte flight to Jersey
IT managers manager, flies over from Guernsey
All in computer room at console
dig through events, log in on wednesday, 5 minutes later, errors
All look at IT Manager.
Sheepishly admits he logged in and "done something"
Irate Guernsey Manager
2 return flights bought at no notice and one emegerncy consultancy day shows IT manager in bad light.