Flaky firmware and user rights to repair

This topic was created by Conundrum1885 .

  1. Conundrum1885 Bronze badge

    Flaky firmware and user rights to repair

    Hi.

    I am in the very unfortunate situation of having a "lemon" Freesat box which randomly crashes normally in the middle of a long film etc.

    It has been used more than usual (ie on for 5-6 hours at a time) but not my fault.

    Symptoms: can't get "Dave", several other Freesat channels and sometimes won't come out of standby and runs hot (45C+) also external hard drive never worked to the extent that it picked up the drive and tried to format then failed miserably.

    Retailer claims that the drive "isn't big enough".. Uh, WTF?

    I tried to update the firmware according to manufacturer instructions but nothing works, can't even get it to recognize any pendrive plugged in. Batteries in remote are brand new and tested.

    Suspect it might be hardware but it was discounted a lot (down from £109 to £94) so it could have been an older model which never got updated

    Is there any legal recourse I can take to force H*m*x into releasing a patch, as this is *really* annoying to effectively waste a week's salary on this junk.

    1. Conundrum1885 Bronze badge

      Re: Flaky firmware and user rights to repair

      Cause: Bad antenna. Actually the Sky LNB was marginal as one of the earliest quattros and got replaced because the complaints started to mount. I actually noticed someone on the roof.

      But why would it only affect 1 in 4 channels? This makes no sense at all.

  2. Anonymous Coward
    Anonymous Coward

    Additional

    Seems someone didn't use enough RFI mitigation: sometimes the box crashed if I left a phone near it but only when someone sends me a message.

    This should not normally happen but its a case of high tech (2017) versus low tech (2006 Sony brick)

    Strangely enough it hasn't happened since I updated the firmware.

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