Failed with us
(Posting as an anonymous coward for, what I hope are, obvious reasons)
After we heard about the Diego debacle we engaged SAP in a frank verbal discussion on what we could and couldn't do with our license. They were very forthcoming and honest.
Right up until we asked them for the same information in writing, then all we got was - "No - everything you need is in the contract".
Jesus H SAP - you're a bunch of fucking wankers; no wonder users don't trust you, you act like arrogant tossers who couldn't give a flying fuck about the customers, as long as the money keeps on flowing in.
If SAP want the customers to come to them, then they HAVE to confirm EVERYTHING the customer has asked for in writing. Of course they won't, because it's so much easier to sue the fucking tar out of them when you've told them a lie verbally that you know, full well, you can use against them later in court.
Time to reread "SAP Nation 2.0: an empire in disarray" by Vinnie Mirchandani...