Future history might not mark this as the first mistake that led to the chaos to come, but merely one of the poorer choices and certainly a contributing factor...
IBM staff are being asked to eat the company's dogfood in the form of an AI-infused career advice chatbot named “Myca”. The Register understands that Myca – an acronym for “My Career Advisor” - was developed in a staff hackfest and is sold as the Watson Career Coach. Multiple IBMers of our acquaintance tell us that a great …
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- What job should I do?
- MYCA-12412: You are qualified for a job at the other side of the country.
- I can't work there.
- MYCA-93121: In order to help you along your next step down your career path, I have automatically generated and accepted your notice of resignation. You have received your P45 via email. Please hand in your badge, leave the building, and print it out later at your own cost. Have a nice day. You are now logged off.
- But, wait!
- MYCA-01213: Sorry, unknown user, you are not authorised.
I think it means (what every IBMer has known for decades) is that IBM Management, and specifically their HR operation is a failure.
Although it is 20 years since I worked for them, even in those days there was a huge chasm between the day-to-day technical staff: generally on the ball, practical, knew what had to be done, just wanted to get on with doing it - and the managers. They had little or no experience of actual customers. Knew nothing except "processes". Managed by numbers. Simply did not understand any technical reasons for anything that didn't run 3270 protocols. And had no motivation to do anything that didn't directly improve their own lives.
Absolute rubbish. There's lots that's wrong in IBM at the moment but as a manager in IBM there are huge discussions going on about how to best recognise and value our people. This is just one of many things being done to improve the situation. It's interesting that there isn't an article about how IBM is focusing managers on having proper skills and career conversations with their teams... Face to face.
Interesting. My manager regularly cancels their 'Start of Week' briefings (held on a Thursday), the only potential F2F contact I have is maybe once a year for the PBC/Checkpoint meeting so that they can tick that off the list. In fact, my last two PBC/Checkpoint meetings were over the phone.
My manager has no interest in (or understanding of) what we do unless an escalation comes through or they appear in red on some upper management report for some pleb not filling in their hours plan, TVC, mandatory irrelevant education or CIRATS records.
My manager is not the exception but more the norm nowadays. The vast majority are too busy trying to save their own jobs by working on high profile activities and asking team leaders to do all the things the managers should be doing. You could decimate the entire managerial class all the way through to the C-Suite without it causing any detrimental effect to performance and I dare say a considerable improvement because we wouldn't be inflicted with whiteboarded ideas promulgated via Powerpoint that add zero value and show how clueless IBM management are.
I'm guessing your huge discussions on how to best recognise and value people was based on "what can we do that looks like we are doing something but costs nothing..." The fact that huge discussions (ie. meetings, confrerences etc) were required just illustrates the problem - too many people having too many meetings and very little action but as long as something 'looks' like it has been done...
...as a manager in IBM there are huge discussions going on about how to best recognise and value our people.
Ginny, is that you???
How can you tell when an IBM executive is lying? Their lips are moving.
How can you tell when an IBM exec is thinking? Aha! Trick question! IBM Execs don't think.
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I'm fairly gobsmacked as a manager in IBM that you believe that this is the only initiative we have to recognise and value our people. As one of the largest companies in the IT industry it is hard to get a full understanding of all of the opportunities to grow skills and career. This tool helps with this. I absolutely still spend time with my team and we talk about skills and next roles all of the time.
Yes, some people have lost their jobs and that's hard. Yes there are some crap managers as in all organisations. But in general IBM can be a great place to work and as managers we are trying make it better.
Keep on astroturfing, Shirley.
IBM can fun to work at despite the managers' inability other than sending 'encouraging' emails.
To skilled workers in customer facing roles: really, leave now, its the best thing for your career. You will be amazed at how good you are, you are just used to being told you are 'doing fine' but 'only the best' get a 'paultry 1.5% raise'**.
** ok the third was my own, but after 4 or 5 years of 1 and 2+ ratings, fairly sick of being told 'lucky boy' for this kind of insult.
Tell you what - explain to us how this bot helps you as a manager, helps IBM staff and helps IBM.
Give us an example of better outcomes it delivers.
Asking cos the IBM staff who pointed it out to us feel it's just more impersonal but insincere "we care about you" stuff in the wake of relocations, resource actions that strip the company of skills needed on live projects and drop remaining colleagues in it, attempts to reduce benefits and a bifurcation of the company in which those who work on the strategic initiatives are valued and the rest just aren't.
In the shape of an AI system. It will only see good/bad or Yes/No. If's , buts and maybe's will be regarded as a sign of weakness, not being a team player.
Welcome to P.45 land people.
If your IT Job has not already gone to South Asia or been replaced by a Robot, this is the next step.
And the idiots in HMG are still talking about getting young people to learn to code... Doh.
Haven't their £2000/day experts (cough cough) told them that all programming will be done by A.I Systems in the Future?
Welcome to the world of the breadline and the soup kitchen. There will be no money to pay you dole either.
We are truly doomed.
In the Reg article "IBM marketeers rub out chopper after visit from CEO Ginni "
"When I read the phrase "Big Blue chopper" I imagined IBM had come up with a machine that made people redundant. I'm a bit disappointed it turned out to be a helicopter. A remorseless sacking machine would be a good application for Watson."
I'm glad I left IBM. I'm not glad they are using my ideas however.
There are some key attributes of good managers to do with emotional intelligence, and for employees to actually 'feel' that *someone* is on their side, has their back. Well in the ideal world anyway. These are noble ideals that all managers should at least be aware of, if not aspire to. Giving these 'duties' to a bot really does not give employees the respect they deserve.
I'd love to tell you how much I loathe these types initiatives and bots, but I don't have strong enough powers of invective.
It starts with anything that begins with the cringe-worthy "my", as in "my likkle pony". Obsequious, condescending, profoundly insincere and utterly self serving. This is the IBM that Apple railed against and subsequently became.
There isn't one example of these bots that comes close to even the most incompetent customer service rep (Google support has come close though).
Dystopia is this running on on Watson.
That's a serious question. In my years there I never saw a single lateral posting that was real. I've never heard of someone using the system to actually find and get a different job. I never saw a single person hired in who wasn't a personal friend of a management consultant last hired by the VP. On rare occasions people were allowed to move laterally if they threatened to quit but that's clearly not going you work this time.
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