back to article GoDaddy DNS has gone diddy

An unspecified technical infrastructure issue has left GoDaddy customers with serious DNS issues this morning. Despite a status page claims that all is green and healthy at registrar and web hosting business GoDaddy, customers have been complaining on Twitter, as well as to The Register, and to GoDaddy itself, that their …

  1. Anonymous Coward
    Anonymous Coward

    status.godaddy.com is slow for me too.

    Mind you, I'm glad I don't rely on 27p a month hosting.

  2. Anonymous Coward
    Anonymous Coward

    So, as usual, I see these things and I chuckle a little seeing these budget one stop shops having problems affecting businesses.

    20 minutes after reading the story, my boss calls me to say one of our websites are down. I go to check, the DNS address can't be found.

    I do a whois on the site, the domain's name server is with GoDaddy.

    A/C because I'm feeling a little stupid.

    1. Anonymous Coward
      Anonymous Coward

      If its not on your approved host then pass the boss on to the person responsible (But then again I am power mad and demand all websites be hosted where the IS department can get access to them)

      1. Anonymous Coward
        Anonymous Coward

        Well I would do but he died late last year.

        It's affecting two sites, but there's absolutely nothing I can do about it. I'm moving sites over to DNS Made Easy as they offer failover protection, but the problem is I go on to GoDaddy's control panel and guess what happens?

        "sso.godaddy.com’s server DNS address could not be found."

        At least this didn't happen on a Friday. I'd have been well pissed off.

  3. Doctor_Wibble
    Facepalm

    Typo propagation?

    First guess, someone did a typo and it's going to take 24 hours for the correction to propagate.

    1. Anonymous Coward
      Anonymous Coward

      Re: Typo propagation?

      Just came to comment on same thing. I guess they presume you press a button and every system in the world suddenly know the new settings.

      1. Anonymous Coward
        Anonymous Coward

        Re: Typo propagation?

        Tech: "but it's ok, I changed the TTL from one week to 1 hour when I made the change to the NS record entries"

        Engineer: "Sure... but what about all the nameservers that contacted us within the last 6 days. How will they know about the change?"

        Tech: "Because I changed the TTL".

        Engineer: "<facepalm> Yea, but you need to wait for at least the old TTL value before everyone knows about it. Go read the cricket book... when you're done, come back and I'll draw this out on the whiteboard... in the mean time I have a mess to fix".

        1. Alistair Silver badge
          Windows

          Re: Typo propagation?

          Tech: "Because I changed the TTL"."

          This.

          Spent not one but *four* meetings (hour plus) explaining this issue to management, techies and architects whilst I was outsourced to that "Moving" company. Since default TTL in the originating system was 7 days, it took me forever to get them to understand that if they *wanted* active/active on the open internet, using outside IPs, we had to break the "Standards" enforced by a department that did not quite comprehend what they were doing with DNS.

          1. Anonymous Coward
            Anonymous Coward

            Re: Typo propagation?

            Oh, there are few that know what to do with DNS. Not I claim to be a mega expert on it either, but I have this weird habit of studying what I use so I know the impact of messing around with it.

            The problem with TTLs is that in the era of lesser bandwidth (i.e. at any given time, anything older than 3 months) some idiots started caching DNS data and ignore TTLs - this is part of why you sometimes end up with a 24h wait for full propagation.

            But yes, sigh. Explaining it takes sometimes more time than I have.

            1. GrapeBunch Bronze badge

              Re: Typo propagation?

              Sure TTLs, but wouldn't gonedaddy.com be more elegant, a self-fulfilling prophesy typo?

    2. Anonymous Coward
      Anonymous Coward

      Re: Typo propagation?

      First guess, someone did a typo and it's going to take 24 hours for the correction to propagate.

      Punishment for excessive TTL values?

  4. tekHedd

    Perfect Timing

    I'm not affected, because I just finished moving my last domain away from GoDaddy's DNS. Being tech illiterate has its advantages.

  5. fran 2
    Thumb Down

    Our .eu domains are down, .com working ok, staff currently twiddling thumbs since lunch

  6. Sam Crawley

    Something on the mend..

    Spam has started trickling through on one of my affected domains so maybe they're getting somewhere. Twitter and GD service status page are finally acknowledging the issue... maybe that's the only progress so far!

    1. CrazyOldCatMan Silver badge

      Re: Something on the mend..

      Spam has started trickling through on one of my affected domains

      Spam is the one universal constant of the Internet - sort of like death, taxes an political corruption in the real world.

      I registered a domain for someone recently and then went on to configure email on my firewall & mail server. By the time I had logged into the firewall to do the change, I could already see spam being directed at the new domain (and being rejected because the firewall was (quite rightly) claiming it knew nothing about the domain).

      It turns out that the spam started being generated about two hours after he registered the new company that the domain was for - which was about 3 days before I did the domain registration. So the spamscum obviously are watching the Companies House website for new companies..

  7. This post has been deleted by its author

  8. Hugh Barnard

    GoDaddy, I used to spend quite a bit of time, but made some money, rescuing people from their clutches. People see the prices and the television adverts, but as someone said to me, 20 years ago, 'you got what you paid for'

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