Re: With downtime it's more like 2 99s
You're referring to an obsolete doc from 2014 where we hit the 5 nines. Since then we did a bunch of work to go to 6 nines.
As someone else stated, this stuff isn't at all easy, and it takes years of hard work to get the extra "nines".
This is the most aboveboard company I've worked at, when I first joined last March I saw internal stats from the 184.108.40.206 codeline and newer. The uptime was already comfortably over 6 nines for those releases.
I asked, "why not tell the world", and I was told that's not how Nimble measures - there's no cherrypicking, NO counting of only specific releases (unlike a competitor that recently also announced 6 nines).
All releases are counted, including older ones that are at 5 nines.
We waited until the true average uptime across ALL releases was over 6 nines before making this public.
All this means is that anyone with a release that's 2.3.9 and up will have 100% uptime most likely (most of our customers are at 100%).
And for whoever asked how many customers we have: the number keeps growing. Was about 9500 last I checked but might be over 10K now. Haven't looked, but the actual number is not the important point.
The important point is we don't cherrypick the reliable ones. If we did that we would just claim 100% and be done with it ;)
But, ultimately, our happy customers are testament to the reliability of the gear. Ask your local account team to get you in touch with various customers and hear the stories.
And for those of you that work at competitors and posting anonymously - grow a pair and state your affiliation. If nothing else, it's good manners.