So Fairview is lying?
EMC can make statements, but clearly Fairview's own internal documentation says otherwise. From http://www.citypages.com/news/whistleblower-fairview-health-services-it-system-keeps-crashing/399552011:
According to internal Fairview documents, glitches related to the EMC storage system are limiting care givers' access to Epic, a data system in use at Fairview and many other American hospitals. Epic's applications are responsible for everything from registering a patient and scheduling blood work to fulfilling pharmacy orders.
On September 1, "a major outage was declared" just after 9 a.m., an email written later that same day by (Don) Tierney acknowledges.
"I'd like to begin by recognizing and apologizing for the difficulties this — and all — system outages cause," it says. "We know outages cause tremendous complications related to patient care and satisfaction, and for many of you, they make your jobs more difficult.
"Today's event was a result of too much activity occurring on recently implemented storage system."