"John Lewis Finance tried to migrate its online platform a fortnight ago, but is still experiencing "teething issues" leaving customers fearing they had been scammed."
Migrate to where exactly? Something cloudy, perhaps?
Customers of John Lewis Financial Services in the UK are still being forced to re-register for the service after a "recent website upgrade" accidentally downgraded the service. John Lewis Finance tried to migrate its online platform a fortnight ago, but is still experiencing "teething issues" leaving customers fearing they had …
Exactly, Now they did send out an email a couple of weeks prior which blithered on about new features and introducing SecureCode, but did they take the opportunity to say "Oh BTW you will have to reregister on the new website"? Of course not.
And if you went to the old site and tried to login did it say "Oooh! you're still using the old website. You need to go here and reregister" or did it just give an error code with "call customer services"?
And guess how secret the information is that you need to register. errr....
I had the same. However, when I went to register I found that their password criteria had changed so I had to use a different password + they also now have a PIN number to remeber as well (and it refused my first attempt at that ... n.b. it wasn't 123456!) which was a bit annoying but the worst part was once I got logged in I found the new site looked utter rubbish compared to what was there before. I assume the old site was run by HSBC (as appearnance and username were remarkably similar to what I previously had with a GM Card) but they've taken the site "in house" now and, it appears, seem to be lacking in the "got a clue" department.
Well done for reading it all. I bet you even clicked on the link in the email for more information. (What did I say about clicking on unsolicited emails?).
And better comprehension than wot I has.Out of curiosity (and displaying my ignorance), where did it say" re-register". I found "new" and "improved" and "enhanced security" and "new statement" (which has some design flaws).
First world problems should be the objective but instead there seems to be many people who mock them and proudly try to create or spread yet more Third World problems.
It isn't a problem having customers contact you to ensure you are you and that they are using your product properly or telling you that your communication efforts were not as effective as predicted.
The front of house re-registering to use a site you have already registered on is a pain
esp when you finally get on and the new GUI its not very good.
What is worse is that the banking payment system was broken as well!!
My monthly DD was accepted but the top up payment to clear the O/S amount was not
so I tried again and again and again,then I called John Lewis again and again and again
On the 4th try after holding for 30 mins I was put through and told all Interest incurred would be credited (great) and I should just try again
I did - bounce bounce bounce
So I called and called and called and called and was eventually told to delete my existing John Lewis banking details on my bank app and then re-input them and try again
I did and this time it worked
But why did my DD work but not top up payment....
well the account ref held by my bank app had my John Lewis card details from a couple of years ago so was out of date ie last 4 digits wrong, now it has the right last 4 digits and works.
But what changed??
How does a change to new front end look at your account portal break the bank end verification of customers account details ??
But I think who ever was PM of the upgrade should be fired - not making the new banking system backwardly compatible in terms of customers accounts details is just basic 101
Just had a short chat with a very nice man (of course) on the JL website - apparently I won't have to re-register to access my JL auto insurance account. On the other hand, I couldn't actually log in, either, but for the moment I am prepared to put that down to over-stressed servers; like another commenter above, I have my credentials written down and kept in a safe place, so I am pretty sure the site is just a bit confused when it says it doesn't recognise me. We'll see . . . pxd
Telling me how much they understand security and how they can help impart their knowledge to my usage of the internet. Pity then about the "Login to Your Account Here" link, the "contact us using this phone number" link and the serialised "Find Out More" link (which incidentally takes one to an unsecured page).
The email does appear genuine, but it is not a good way of educating its target audience.
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