threatened to do something unspeakable to the mother of Apple France's commercial director as well as defecate in his mouth
Whilst I don't necessarily condone his behaviour, I do feel he ought to be admired for his creativity
A bellicose Burgundian has been served a six-month suspended sentence and a pile of damages after being driven to distraction by a glitchy iPhone and taking revenge on his local Apple store with a shiny metal ball. According to French tech site Slice42, Yann Serre had bought an iPhone 6 in the Dijon Apple store in January 2015 …
EU law demands a minimum of two years for guarantees? If bought in January 2015 he should have been able to demand a replacement for a faulty unit until January 2017?
Under EU rules you always have the right to a minimum 2-year guarantee at no cost.
This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer's best interest.
If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.
Apple seem to have form with this one though...
So if your wife bought you an iPhone 4 for Christmas 2010 and it stops working, you can get Apple to fix it? That's quite a reasonable warranty period for a car, but it is well outside the norm for consumer electronics at least on my side of the pond. Almost nothing sold in the US has a warranty longer than a year - even if you pay $5000 for an OLED TV.
You are wrong - 6 or 5 years is when your rights run out. It's not the time how long a product is supposed to last. So you have five years, 11 months and 30 days time to bring your product back to the store _if you have evidence that it broken within two years, and you have evidence that this was due to a fault that was present when you received the product_.
No, You are wrong, I'm afraid. You have 30 days where you can get an automatic refund after that you have numerous options but the main one is that they get one chance to repair it. You have a six month period where it is generally accepted that any fault was there when the product was bought unless there is obvious damage. Basically for the first 6 months the onus is on the retailer to prove that there was no defect. After that you have 6 years to make a claim - however this is the same for the 6 month part in that the fault has to have been present at the time of purchase. This is the same for all claims, i.e. you can't have introduced that fault through wear and tear/outright damage etc.
The difference after 6 months is that the liability shifts to you to prove it. However if many others are having the same problem, or there is an actual bug in the system which was present at the time then it will not be too difficult to prove.
On top of that you have the 2 year EU warranty and a manufacturers standard warranty - you can use and and all of those to get recourse.
If using the 6 year UK consumer rights act then you will not be entitled to a full refund if it can't be repaired, you will be refunded based upon the use made of the item in that period (for cars you can lose money for use after 30 days).
So Apple's steadfast ignore-it-maybe-it'll-go-away and stony silence regarding the iPhone 6 Touch Disease, leading one typically temperamental French bloke to go all Steel Balls on them, so this is "good customer relations"?
So the best that they can do is offer a replacement for typically $400, thus making a likely tidy profit on the order of about $250 from each victimized owner. Converting poor build quality and consumer abuse into a new profit center? Seriously?
Have they even acknowledged the issue yet? Anything? Memo? Press Release? ANYTHING?
Sorry, they're precisely as sleazy and slimy as any other corporation. Not an iota less.
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