back to article What's not to love about IoT – you can spy on customers as they arrive

Siloed databases will be the downfall of your Internet of Things venture, warned Avaya’s chief technologist Jean Turgeon on stage at IPExpo Europe today. Turgeon’s talk, titled IoT: Forget the hype, this is reality, didn’t really live up to the promise of its name, though he did make a few good points in amongst the subtle …

  1. Mark 85 Silver badge

    Bafflegab?

    I read and re-read Turgeon’s quotes. All I got was PR and bafflegab. So what does this all mean besides maybe some sales income for his company from someone swayed by it?

    1. Anonymous Coward
      Anonymous Coward

      Re: Bafflegab?

      I'll bite, once you cut through the PR blurb there's some good stuff in there:

      Use a single mongodb database (because it's a web-scale system).

      Turn off firewalls - they are responsible for data separation, preventing aggregate analysis.

      Nodejs, because using Java technology (it runs in a vm, which is more secure and agile) for both the client and server means that you can use the same programmer for both, and you turn two code silos into one.

    2. tfewster Silver badge
      Facepalm

      Re: Bafflegab?

      "Siloed databases will be the downfall of your Internet of Things venture" - Nope, sounds like a good start to security.

      “The perimeter is everywhere within your enterprise” - Then you really have a problem. Try making your perimeter a perimeter.

      "Detect the licence plate of this individual and whenever they’re coming into your hotel, your bank" - Fuck right off. I'LL tell YOU when I want to be recognised - e.g. by logging in or presenting a loyalty card.

      Did I miss any?

      1. Anonymous Coward
        Anonymous Coward

        Re: Bafflegab? @tfewster

        Ever travelled by ferry recently. Check-in has ANPR, they have your booking up before you get to them and get you through in no time. Completely ticketless and no messing about with reference numbers. You want to hold up the queue? Well, as you say, you can FRO.

  2. Dan 55 Silver badge

    "If those databases continue to be siloed, you will not generate the right outcome,” he thundered.

    Since when is secure data the wrong outcome?

    1. VinceH Silver badge

      Re: "you will not generate the right outcome,” he thundered.

      "Since when is secure data the wrong outcome?"

      He accidentally used the wrong word. He meant income. Income for those able to access and monetise all that lovely data.

    2. John Lilburne

      Re: "If those databases continue to be siloed, you will not generate the right outcome,”

      Since some bean countered decided to try and make monet from it.

      1. Stoneshop Silver badge
        Coat

        try and make monet from it.

        Picasso, Rembrandt, Michelangelo ...

        1. Ken Moorhouse Silver badge

          Re: try and make monet from it.

          He was talking to a very impressionistic audience.

          1. Francis Boyle Silver badge

            Impressionistic?

            It would be surreal if it wasn't so dystopian.

  3. Sir Runcible Spoon Silver badge

    IoT: A problem looking for a catastrophe.

    This guy is trying to offer solutions for something that should be consigned to death immediately

  4. iLurker

    Sounded to me like a solution nobody wants looking for an application to solve. And yes agree with the above - since when to we throw data security out the window for the sake of merging everything to solve a problem that hasn't been identified ?

  5. VinceH Silver badge

    "Anyone getting into a hospital, connecting to the guest Wi-Fi network or penetrating your firewall could easily discover a medical device and connect to it."

    The solution to that is nothing to do with IoT and everything to do with not having the guest Wi-Fi network connected in any way shape or form to anything other than the bloody internet!

    "Detect the licence plate of this individual and whenever they’re coming into your hotel, your bank, this is about customising their experience… making sure we can charge them for parking, as well as just generally track them."

    FTFH.

    "this is how IoT video surveillance can trigger the right workflow."

    There's the magic word, right there.

    Has anyone seen my tinfoil hat? I need to add some more layers.

    1. P. Lee Silver badge
      Coat

      >"Detect the licence plate of this individual and whenever they’re coming into your hotel, your bank, this is about customising their experience…

      Honey, why does everyone keep calling me "Amber"?

      Pretending to know people when you only know about them is transparently shallow. We have formalities and protocols to hold an appropriate distance between ourselves and others. I can be friendly without being friends. I don't need to be pretend friends with the room-service person. If they all know my name, but I don't know theirs, that's embarrassing. If they know my name without me speaking to them, I begin to wonder what other details of my life they know about. Its creepy. If I go to the bank asking for a loan extension and they ask me how my wife and children are by name, that could be perceived as aggressive.

      If my license plate goes up to the cloud and that cloud is hacked, my home could be robbed while I'm out. Maybe the cloud isn't hacked, maybe the network is just tapped between the sensor and the cloud, because, well, its sitting in an unguarded car park and its easy to access. With all these cameras around, maybe someone just puts an extra one in. Who would notice? Just follow each car home from the supermarket once - no suspicion would be raised. Then wait for the camera to pick up the plate again and go burgle the house.

      All because you didn't want to print a ticket or hand out a returnable plastic card and you wanted a "customisable experience."

      Stop it. Data is not a relationship.

      Just get me to tap my application-specific card to bring up history (if you need it) or I can tell you my account number.

      1. Smooth Newt
        Happy

        But where's the money shot?

        Detect the licence plate of this individual and whenever they’re coming into your hotel, your bank, this is about customising their experience…

        This really could be extremely profitable. But, the big problem isn't the technology, it's how you actually persuade your competitors to put in this creepy stuff?

  6. anoco

    AIR GAP

    "Hello Mr. Yakamoto and welcome back to the GAP!" (means, quickly raise the price of all his favorite underwear because it's been 18 months since he bought the last ones.

  7. P. Lee Silver badge

    IoT Message from Avaya

    We'll try to convince you that your customers will love it. But even if they don't, we'll still have sold you a switch!

    See! Silver lining!

  8. breakfast
    Holmes

    I think we need a term for people specialising in the IoT - I know people are recommending "idIoT" but that's maybe a bit mean, I suggest iotter.

  9. ForthIsNotDead

    What a pile of doggy doos...

    This guy is a dangerous idiot who likes the sound of his own voice.

  10. Commswonk Silver badge

    Include me out...

    I want to trigger a workflow. The workflow is about changing the experience I have. Detect the licence plate of this individual and whenever they’re coming into your hotel, your bank, this is about customising their experience… this is how IoT video surveillance can trigger the right workflow."

    Most civilised beings can establish good interpersonal relationships - for business or on a purely personal level - very quickly without the intervention of any IoT surveillance. Actually it's part of the fun, and is very rewarding in and of itself. I don't want anyone else trying to do it for me. On a practical level how does it know if the car coming into the car park is really me or the person I sold it to last week? (Don't tell me; they'll bulk buy the data from DVLA / DMV; shudder...) Or a pool car, or a hire car. "Trigger the right workflow?" Management bollocks.

    Whether the wider world will be happy with the idea of persistent, personalised surveillance remains to be seen.

    I'll save him a bit of research, even if it's only a very little bit; I hate the fucking idea. With a passion. I regard his thinking as a monstrous invasion of my privacy.

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