Re: Start with the lo-tech first, they can call it OSI Layer 8 to make it sound technical
I've had worse - I was waiting for ages in a queue to a certain mobile phone company.
I decided to not give up and hang up - It was a freephone call, and I had the phone on the desk, in loudspeaker mode, whilst I did other stuff, so it wasn't interrupting me.
Over an hour later, stilll no answer - just the crappy musak periodically interrupted by "please hold the line. All of our operators are busy. Your call will be answered shortly" etc. (There was never any queue position information)
After a while, I realised we were now some time after the office had closed. I called up on another phone to get "Our offices are closed. Please try again tomorrow.".
The original phone was still getting the "Please hold" loop until I hung up an hour later.