back to article NHS e-prescription problems persist after Cegedim fixes fault

The issues affecting the NHS electronic prescription service (EPS) which began on Monday 6 June have still not been fully resolved, despite supplier Cegedim anticipating they would be “completed over the weekend.” While new prescriptions are being processed through Cegedim at the moment, those issued during the fault have got …

  1. x 7

    and then there's the ongoing script and token printer problem

    no-one has mentioned yet that the Brother printers that most pharmacies use have a fuser problem which overheats the prescription token paper, making it crease / tear jam, and barcodes illegible.

    Brother are keeping it quiet and repairing printers piecemeal when they get complaints, but its a national issue which they're trying to avoid. Many pharmacies and NHS CSUs are buying replacements for faulty machines that Brother should be fixing.

    Models are HL-5450DN and HL-5440D

    If you're in a Pharmacy or GP Surgery and have one of those two printers which jams, tears or screws paper, or prints script forms or EPS tokens on which the bar codes won't scan, call Brother and tell them you've a printer with a faulty fuser. It also needs the latest firmware installing (to regulate the fuser temperature). There are thousands out there affected.

    1. alun phillips

      Re: and then there's the ongoing script and token printer problem

      Anyone in particular we should contact regarding this? Asking for a friend.

      1. x 7

        Re: and then there's the ongoing script and token printer problem

        if you phone them they'll tell you the printer is out of warranty their junior support staff don't know.

        Report it online on their faults support site. You'll need to input the serial number(s). Then they'll call you and sort it

  2. Anonymous Coward
    IT Angle

    Seems totally crystal clear

    “Following the resolution of an HSSI, the supplier has a limited time to provide HSCIC with an HSSI Report including the scope, impact, resolution activities, root cause and preventative actions,” our source informed us .. "To address the issue whereby prescriptions are in a state of 'with another dispenser', affected pharmacies have been provided with bar-codes to manually process prescriptions.”

    1. alun phillips

      Re: Seems totally crystal clear

      As with most IT issues if you know the system it is crystal clear, I do, I assume if you aren't involved it's gobbledegook.

      1. Anonymous Coward
        Facepalm

        Re: Seems totally crystal clear

        Reminds me of the time the fax server went down in a business I was involved in. A BSD box connected to a modem and the faxes shared to Windows clients through SAMBA. The 'expert' we got in at great expence explained the reason we couldn't view the faxes on the client machines was because they were little-endian and the BSD machine was big-endian. In other words he hadn't a clue what he was on about and was covering his ignorance with gobbledegook.

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