I'm celebrating cutting the cord on the first week of this year.
I spent 1 hour and 45 minutes on the phone with FIVE different cable company "customer service representatives" trying to change (downgrade to a lower streaming package with Roku) my cable service.
Representative (1) was nice and told me about the package I was hoping to change to...but was not allowed by [her] computer system to do it. Gave me an alternate, direct Roku package telephone number to call.
Rep (2) (first rep on second call) did not know that the package I was looking for existed, or what a "Roku" was at all.
Rep (3) (2nd rep on second call) found the package but could not switch me over
Rep (4) (3rd rep on second call) tried to switch me over but told me that I was not being allowed to change my subscription. I had a deluxe package...and I would have to, essentially, die with a deluxe package. After expressing my utter lack of acceptance of that statement, he finally connected me to
Rep (5) (4th rep on second call) who finally replied that although I could downgrade, I couldn't downgrade to the (new to the cable company) streaming package I wanted because that package was only available to new subscribers. I could downgrade my package, using the same delivery options I currently have...for a $10 / month savings.
I told them "No wonder everyone is leaving you, you're impossible to deal with"...and turned off my cable subscription. I upgraded my internet package...and then went out and bought my own Roku.
Happy days! Saving 52% by killing [American TV] crap I never watched anyway. I was willing to pay the cable company a rental fee on a Roku but by being impossible to deal with...they saved me a bundle by having me buy my own and turn off all their supplied video services.
Bye bye, cable!