When to panic .... and when to stop
> When we are afraid, we have only our intuition and built-in responses to draw on.
And we all know that "intuitive" answers, in IT, are frequently wrong and rarely the best choice.
However, when it hits the fan a good bit of JFDI style panicking can work wonders. So long as it's limited to digging yourself out of the mire. The crucial next step is to know when to stop panicking and start on the first stage of recovery:
the witch hunt learning, and ensuring something similar won't happen again.
However, when organisations are crisis-driven and seem to be continually reacting to one problem or another, then someone - someone very high up - needs to recognise this as a failure of management and to step in (or find a new position).
The sad thing is, that so many IT shops these days are so hidebound with processes, reviews, buy-in, "quality" (ha!), and all the other buzz-word stages that get between a dam' good idea and making it happen that it's often more rewarding, much less effort and a lot of fun to move the fan closer to the brown stuff - and instead of avoiding problems, let them happen and then be a superhero. After all, who doesn't like a good panic every now and again?