Change of direction ......
So when a part of your company is in a bad way, a fresh pair of eyes would be a distinct advantage.
Good to see BT promoting from within. Nothing will change.
Clive Selley is to become the new chief executive of BT Openreach, replacing incumbent Joe Garner, who is set to become chief exec of the Nationwide Building Society. Selley is currently CEO of BT Technology, Service and Operations and will assume his role at Openreach in the first quarter of this year. Garner has only been …
A mate of mine got invited to take part in a "Do you think Open Reach is a good name?" focus group. It turned out to be a fait accompli, since BT had already made up their minds. Everyone in the focus group thought Open Reach would be shit name. Anyway, what's the point of having a monopoly if you can't have a shit name and get away with it?
I doubt it will change the Openreach policy of treating the workforce like crap, trying to push out those with original BT contracts and long service in favour of less experienced people on shitty contracts at cheaper rates. You pay peanuts, etc etc... Staff bullying is rife on Openreach.
As it is on the front lines in Virgin Media - the many subcontractors (who have never worked for Virgin Media or their forrunners) are paid on a piecemeal basis depending on the number of 'jobs' they complete.
Hence the number of complaints for crappy install jobs.
I used to work in the Clive Selley run TSO organisation, it had all the attributes you've described and a bunch of others such as aggressive performance reviews, offshoring, nebulous competency reviews etc. created in the name of service excellence but actually there to support headcount reduction targets.
posted anonymously for obvious reasons
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