Cheque, mate? Barclays Bank borked as website, apps take cheeky siesta Barclays Bank suffered an outage to its system which crippled the company's online service for hours on Monday afternoon. It's finally coming back to life, after the bank admitted around lunchtime today that its website and apps had fallen offline. Barclays told customers in a tweet: "We’re currently seeing some issues across …
Couldn't pay in a shop today for some gifts, must have been the same issue
The wife & kids will have to wait to see what they get from me, as I took a day off to go shopping and didn't come back with anything.
I couldn't even transfer funds to one of my other accounts
It wasn't just Monday - there were service issues all weekend too.
I couldn't logon on Sunday, online or in app, and the Secure Message service (what you need to use to complain if you don't want to listen to hold music) was borked from Friday evening to my certain knowledge.
Had a long conversation with specialist complaints today about other issues - overly aggressive fraud prevention measures repeatedly stopping me making online payments to people like Amazon, the TrainLine, major retailers, and the fraud department diverting to a call centre that closed at 8PM - which was what I was trying to complain about on Friday having had more payments blocked. Decided following that conversation ("we can't change this because it's a shared service with other providers") that after Christmas it's time to go and talk to another bank :-( Apparently 24/7 banking means something different to Barclays and the rest of the world...
I can confirm that their "Secure message" service for logged-in customers has been down for many days now. This is extremely frustrating for overseas customers who have no desire to pay international rates for on-hold music. Indeed, when you try to submit a complaint about this, the only method provided is sending a "secure message", which is, er, down.
Tried to pay an invoice over the weekend but couldn't login to my account via online banking and there are no real people in my local Barclays any more - just machines that basically do exactly the same job as my laptop at home.
So, invoice remains unpaid.
At least I know why I couldn't login now.
I have a feeling that there was a breach of their database as I had a text from "Barclays" yesterday saying that there has been suspicious activity on my account and for me to foll9w the link below to confirm my details.
I filled out the form then 20 minyt3a later thought I'd have another check on the website and called barclays to make sure that the website was one of there's.
They said it wasn't and my account is compromised so they've closed everything down so no one can log in or out and it's going to take 16 working days for then to set me up a new account... The lady on the phone said that I was the third one in 20 minutes to call up about the exact same thing so pretty odd that this happened on the same day!
It's great to have my account closed down so close to Christmas as well as going to New York on Friday...
I'm not stating that they're in the wrong at all. Of course I know that it's my fault, what I said was I have a feeling that this breach was linked to the text that I received. The website was fully Barclays skinned, even down the CSS classes and IDs on elements, it had an SSL which made me trust it more as most of the phishing/scam sites don't have SSL when you fill out this type of information.
The text was not uncorroborated as it came through from "Barclays", meaning that "Barclays" was the name of the sender, not a number and it had all the other texts that I have received through from Barclays.
The Register 
Biting the hand that feeds IT
Copyright. All rights reserved © 1998–2024
