Re : "paying to all affected customers it is able to identify"
"is able to identify"
Hmm, I wonder who is overseeing the amount of effort they put into that exercise?
It’s good to know that complaints to Ofcom produce action. A probe into broken promises and lies told by Unicom has seen the company fined £200,000 by the regulator. It wasn’t just customer complaints which led to the action. An Ofcom initiative looked into Unicom's terms and conditions – most notably, that unwitting customers …
Many Unicom customers who are locked into unfair, inappropriate or mis-sold contracts have been campaigning for a long time to get justice and as part of this they would log reviews on various blogs and review sites (All's fair in love and war). What those customers have found is that many of the reviews get deleted, one of the biggest of these is TrustPilot.
I was very interested to find out that Unicom's parent company Vitruvian Partners bought TrustPilot in May 2015 and as such they now control everything that is published about Unicom or any of their subsidiary companies, this explains why they have a disproportionate number of good reviews. I guess if you can't beat it BUY IT.
Interesting point VFR Rider. Notably, Review Centre which is a review site that is NOT affiliated with Unicom or associated companies gives Unicom a rating score of 2.8 out of 10 but Trustpilot who are partnered with Unicom give them a rating score of 7.7 out of 10. Bearing in mind that many negative reviews have been deleted from both these sites, there is still a clear contrast of rating scores. Which review site is the most believable?
It is worth noting that Universal Utilities T/A Unicom who were fined £200,000 by Ofcom on 29 July 2015 for mis-selling registered a change of name at Company House on the 9th October 2015 and they are now known as Verastar Ltd T/A Kinex. It’s still the same Company Reg No. 03667643, same VAT Reg No. 945 795467 and the same trading address, just a different company name . Interestingly, the verastar.co.uk domain appears to have been registered on 15th July 2015, which is just a couple of weeks before Ofcom announced the £200,000 fine of Unicom.
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