back to article IT service management as an enterprise-wide service

When it comes to providing efficient services, can the IT department teach the rest of the business a thing or two? IT has come a long way in the last few years. Traditionally, the IT department lived in an ivory tower, but commercial pressures forced it to change its stance. IT service management (ITSM) tools and techniques …

  1. Anonymous Coward
    Anonymous Coward

    Work to the extreme

    A company with outsourced accounts, IT, admin, customer services, marketing, Web design and manufacture will do what? Hire consultants?

    1. Synonymous Howard

      Re: Work to the extreme

      Hire "perfect curve" obvs. Be the brand.

      Very strong. So that's all good.

      Yes, no, say again. oh crap.

  2. Anonymous Coward
    WTF?

    Traditionally, the IT department lived in an ivory tower,

    More like a porcelain seated cubicle.

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