Australia catching up with the Russians (and Brits)?
Thanks, Malcolm! By 2017, you hope to have in place a system that Russia's had running for a couple of years – a central government site for dealing with pensions, passports, tax, immigration, patents, intellectual property and all of those fussy things that should have been in one place a long time ago (let's not consider here surveillance – even though Australia is doing more than catching up on that account!)
On the internet government services front, Russia is doing pretty well – they even offer simple versions of the site in French, German, and English, along with a variant for the visually impaired.
Have a look – at least a peek before reflexively copying the British model. At least be informed: