Reminds me of a post-"training" form we were asked to fill in...
My boss sent 5 of us on an "advanced administration" course for a mass-mail tool we were using.
After turning up, coffee and started the training, a Customer Support guy wanders in, informing us that the trainer forgot that we were coming (inspite of a 500 euros-a-head price tag on the 1 day training session), and that he would stand in and give us the low down on the administration of his mass-mail tool that we used so we could apply things to our instance.
We saw a couple of interesting things, but the guy went off rambling about new features, presenting the new interface, the new functions, the new interface modules, explaining each function in detail, and ended: "This feature is so usefull, but you don't have the licence for this" or "This is a killer function, but your version does not support it".
Ad the end of the day, we had not seen database management, schema extensions, UI customisation, logging functions, service restarts, anything really techie or advanced, just a 2 day in-depth sales demo for functions we did not have, need or use, and we were asked to fill in the quality form.
Out of everyone there, it seemed that I was the only one expecting an advanced, technical presentation of what was actually in the training presention. Was the trainer knowledgable? Yes, surely. But not knowledgable of what we needed - or what we were paying for. Was the training interesting? Yes! but I've learned nothing that I can apply to our needs.
I ended up handing everything in as 1 in a 1-to-5 scale, with everyone else giving 4 to 5 stars, then getting yanked into my boss's office afterwards when I told him that we learned nothing of use, it was a waste of 2500 euros, a waste of 5 man-days and we should contact them to tell them that we were not paying the bill.... Of course, the training quality documents came back out "but everyone except one gave us glowing recommendations that the training was good. Where is your problem?".
In the end, we never ever did get the advanced training. Or pay the bill after they finally admitted that they gave us the wrong session and the wrong trainer. We ended up documenting the database ourselves, writing our own behind the scenes optimisation and built our own webmin tool to actually get stuff done on their app. And somehow, my internal database maintenance procedures ended up in their advanced administration manual. Uncredited of course :(