Re: I can confirm...
I also got that!!!
Them: "It must be because you are on WiFi"
Me: "I'm not on Wi-Fi, It's plugged into the ethernet socket"
Them: "Have you tried connecting over Wi-Fi"
Me: "No, this machine doesn't have Wi-Fi"
Them: "Why not?"
Me: "??? Because it's a desktop sat right next to the router plugged in via 100mbps ethernet rather than 54mbps Wi-Fi on a good day... and the router itself is reporting the poor speed not the computer so can you actually stop following the script and just get somebody who actually knows what they are talking about on the line?"
Them: "So have you tried connecting via Wi-Fi?"
Me: "*sigh* Yes, yes I've just connected over Wi-Fi and got exactly the same"
Them: "Have you tried rebooting the machine"
Me: "Yes it's nothing to do with the machine"
Them: "Can you reboot the machine again"
Me: "*sigh* sure, here we go, rebooting (3x seconds later) it's rebooted - exactly the same speed"
Them: "You sure you rebooted?"
Me: "Of course - are you accusing me of lying to you?"
Them: "It was just very quick sir"
Me: "It's a fast machine"
Them: "Oh, and it's still the same speed?"
Them: "Um I don't know why it's not working, let me check you Wi-Fi settings again"
Me: "This machine doesn't have Wi-Fi"...
repeat cycle another few times before finally being told:
Them: "OK I'll raise a case with 2nd line and you'll get a call back within 12x hours"
36 hours later, no call
repeat above cycle another 2x times at their insistance despite telling them it had already been passed to 2nd line.
Gave up and switched to Virgin