Users Jumping The Refresh Queue
One guy decided to jump the queue, by requesting a machine from a decommissioned building be moved to his desk, transfer his apps & data so he could be more productive than the rest of his colleagues & was in full smug mode the day it was installed to desk, while his colleagues grumbled.
Six weeks later I installed 8 shiny new PC's (HP VL420's) to those colleagues .....
"Err where's my new machine?"
"Your old machine was decommissioned after the move request, the one you currently have is still in scope & not up for replacement."
"Errrr... Can't I have the replacement for the one that I had then?",
Sorry but no when the old one was decommissioned it's replacement unit was re-allocated to replace one of the machines that we didn't have have the budget to replace it with."
"When do I get a new one?"
Next year when your PC falls out of scope.
The level of smugness & happy smiles through the office increased except in one little corner.
Same refresh project..
Good Morning I have your new PC,
"Don't want it I'm getting a laptop."
"Yes the request is in, so I can make do with this in the interim."
Your declining the replacement unit.
That's fine I'll reassign it.
Move forward to early September....
Good Morning I have your requested laptop.
I start collecting\deploying..
"Errr whats that?"
That's your requested laptop.
"But I wanted a new one."
We only have reclaimed one's that are still in scope
"You had new ones purchased, I want one of those!"
I'm sorry they were purchased specifically to replace laptops that were out of scope, they have all been allocated & assigned. We don't have any unless your departmental manager can purchase one from his budget for you.
"You had a new machine for me the other week!"
Yes but that was a desktop replacement, you get like for like.
I don't recall what happened, he grumbled certainly about the machine (which as luck would have it was formally the Quality Control Directors machine on the third floor (Most IT dept feared her, but I always got on well with her), I think she had recently had a replacement for expediency, the laptop was in scope.
I think some weeks later he put in a request for a desktop & was rather miffed (again) to discover his older replacement was one of the ones was currently in scope as his new unit had been reassigned.
Fun times - I miss the old *** Site in Dartford, shame its been demolished.