It would be interesting to know what drove this change. It is hard to believe the leadership team that has done so much for the company over the last decade has had an epipheny. Similarily for labour, there must be many unemployed in the US/India who have lost all shame and who would be prepared to put Microsoft on their resume. Dig deaper please el Reg, what couldn't they do or who couldn't they get under the stack rank system? Who in senior management happened across a Google tech talk or is recovering from head trauma?
Microsoft may soon be a much nicer place to work, thanks to the company's announcement that it's doing away with its infamous "stack ranking" employee performance reviews. In a company-wide email obtained by the Wall Street Journal, Lisa Brummel, executive VP of Redmond's human resources department, explained that managers …
Wednesday 13th November 2013 01:25 GMT Anonymous Coward
" It is hard to believe the leadership team that has done so much for the company over the last decade has had an epipheny."
I'm more interested in why this was announced by the VP of HR and not Ballmer himself. If you really believed this would lead to a turnaround you'd want your CE yelling it to the world ... (or wall st, which for public companies is the same thing).
Wednesday 13th November 2013 13:14 GMT Tom 13
Re: more interested in why this was announced by the VP of HR and not Ballmer himself.
The decision is coming with enough second guessing having been announced by the VP of HR. If this had been announced by Ballmer himself, Alcoa couldn't make enough aluminum foil for all the hats the posters on IT Tech sites would need for their hats. So even if the idea had originated with him, somebody else had to announce it.
Saturday 16th November 2013 05:23 GMT Sandman619o1
Making the right decisions
She was tasked with developing the new system. Being in charge of Human Resources, that's a fairly sensible move. She probably hated the old system as it increased their turnover so her staff were constantly counseling staff & searching for replacements. Balmer, who brought the idea to microsoft & is leaving, would be the least best choice since he has little capital with his employees
Tuesday 12th November 2013 23:20 GMT Anonymous Coward
Quite right too. I left a previous employer partly (among other things) because of the performance management and employee rating bullshit, because it was frequently gamed or otherwise massaged and absolutely soaked up valuable time which could be spent doing something useful.
Most people just did X for the sake of their performance rating and bonus, not because X was worthwhile or needed doing. As it became a mundane and dreaded box ticking exercise, it ended up making people not actually care about their jobs which was the exact opposite of what HireRelease anticipated but never mind what do I know lol. Even HR themselves hated the overheads involved in commissioning and processing it all so why bother? Same goes for employee surveys which were all gamed (HR again either didn't know or didn't care), we were pretty much all told what to say by management and nobody dared be honest in case the survey wasn't anonymous after all. There were frequent witch hunts resulting from this.
The ratings were arbitrary too. You could cure cancer and be told your performance was "Satisfactory" while your colleague could do something completely and utterly pointless, unrelated to his role and get "Excellent" with a payrise.
Wednesday 13th November 2013 00:03 GMT Chairo
You could cure cancer and be told your performance was "Satisfactory" while your colleague could do something completely and utterly pointless, unrelated to his role and get "Excellent" with a payrise.
Of course - if you cure someone he will not need further medicine, so the one with the "pointless" results generates more profits.
So who is the better performer from a company view?
Wednesday 13th November 2013 04:00 GMT Yet Another Commentard
My old employer did this too. Instead of the appraisal (which everybody hates anyway) being over fairly quickly we had people gaming the system, and actively trying to sabotage rivals. Not exactly goal congruent. Then after we’d had our appraisals there was a moderation process to see if we’d been judged fairly. This was rubbish and simply down office politics, so if you were “in” with the manager who shouted and bullied you’d get a good rating because he said you were a “good chap” (or woman) and he would protect his cronies. Others doing a better job but with more moderate managers would suffer. This process took weeks, and removed senior management from the business for much of that time. All that to fit a distribution curve that some HR wonk said was how it should be.
No wonder people left.
I did see a fraud at a company that did “rank and yank” whereby the bottom 5% of rated employees would be removed each year. As it was so bloody stupid and morale damaging several enterprising managers put ghost employees into their team, paid them a salary and then sacked them at the end of the year. The salaries were collected by real employees and divided up amongst the team at year-end. The team was happy with this game, senior management not so much.
Tuesday 12th November 2013 23:21 GMT Tiny Iota
Tuesday 12th November 2013 23:38 GMT david 12
I'd say it was more than a decade lost.
Office 2000 came out around yr 2000, including a major upgrade of database functionality to work with SQL Server 7. 3 Months later SQL Server 2000 came out, and broke that major upgrade. They must have been working on that stuff for two years, and it 2013 now: Microsoft has had distructive disfunctional competitive silo's for at least 15 years.
Tuesday 12th November 2013 23:48 GMT Anonymous Coward
Wednesday 13th November 2013 01:43 GMT Codysydney
Wednesday 13th November 2013 08:09 GMT Anonymous Coward
Re: Anyone in IBM^H^H^H BT management want to follow this lead?
Don't some bits of BT still run the idiotic and counterproductive system which MS have just said is a Bad Thing? (E.g. the bits where the CWU still have a bit of influence don't do this madness, but it still goes on where "professional" employees are "represented" by some toothless management-lapdog organisation).
Wednesday 13th November 2013 09:41 GMT Anonymous Coward
Re: Anyone in IBM management want to follow this lead?
Read technical new sites? Managers up to band 10 - quite possibly; DE's and Fellows - you would hope so; letter banded non-technical executives? I think they have a training course for them to stop that sort of thing.
I almost sent a link to this to my manager, but honestly, what's the point. He agrees with me on the forced bell curve front but he just has to play the system (and to his credit does it as humanely as possible).
I've never had a bad appraisal marking (luck as much as anything I'm sure), but I still despise the system.
Tuesday 12th November 2013 23:49 GMT Anonymous Coward
Tuesday 12th November 2013 23:49 GMT Levente Szileszky
...my favorite article about MSFT, that told the brutal truth about the utterly incompetent Ballmerian troupe, shined the light on this so badly mismanaged, wasted decade-long period, finally got the right treatment - after many links in comments by me it's got mentioned in an article! :)
Tuesday 12th November 2013 23:56 GMT Yorgo
Good job Microsoft. Great smokescreen. What! Do people really think stack ranking will go away? What do they think will happen, some socialist system where all are paid equally? The core philosophy will remain at Microsoft as with most every modern company, Pay For Performance. And, you have to pay your top performers competitively or guess what happens. And then you have to pay your next to the top performers competitively...... If your pay reflects your performance, there is ranking, no matter what you call it.
They made it clear that there are no changes to the overall compensation budget and that managers have to manage salaries within their budgets. How does anyone think this will happen without some kind of ranking going on, explicit or implicit.
I admire Microsoft for their marketing...of their HR.
Tuesday 12th November 2013 23:56 GMT Denarius
Someone been reading Inc.com ?
Good news anyway. A healthy Microsoft might keep IT development on its toes. Maybe after Windows 8 is buried like Vista. Agree with other commentards over ranking being gamed. No-one trusted the system, rankings or their managers managers. In one interview I was told I was rated well above requirements, but that meant I was rated as only meets requirements as I was a senior and meant to be at top of assessment heap. Very discouraging when you see a reasonable bonus vanishing over mindless continuous improvement waffle. In a high productivity team, it was all the more galling to see a compulsary bell curve fit to staff who were very competent. This, despite team leader and manager who did their best to support their staff. Seems the looting classes had never heard of asymmetric distributions, which would be the logical outcome of a continuous improvement program.
Wednesday 13th November 2013 08:43 GMT Richard 81
"What do they think will happen, some socialist system where all are paid equally?"
Perhaps they'll just be paid based on their seniority within the company, moderated by what the market usually pays for someone of their specialisation. Or is that too socialist for you?
"They made it clear that there are no changes to the overall compensation budget and that managers have to manage salaries within their budgets. How does anyone think this will happen without some kind of ranking going on, explicit or implicit."
That's true, there will be a sort of ranking that goes on in the managers head. He/she will reward his/her team based on their contribution to the team's goals. If everyone does well, they'll share it equally. Of course this means that teams working under different managers will have different rewards. All they have to do is have a system in place whereby action can be taken if they think they're being treated unfairly.
Thursday 14th November 2013 07:46 GMT Anonymous Coward
"What do they think will happen, some socialist system where all are paid equally? "
Is that the only alternative?
Is it no longer possible for managers to decide how many of their team are top performers - does it have to be an HR set figure or everyone?
Ranking goes on, and will continue (and even exists in socialist approaches), however the flaws with stack ranking are based around the set limits of the bell curve. Removing the forced bell curve is the improvement - or didnt you read that bit?
Wednesday 13th November 2013 00:14 GMT Don Jefe
Putting a score on employees is bullshit. If an employee can improve then help them improve. If they do something exceptional give them a bonus. If they're hopeless fire them. But Good Christ, don't 'score' another Human being. That's just royally fucked up.
Outside of the (im)moral behavior, a score will bite you in the ass sooner or later. Somebody will get hold of a spread of scores and sue the shit out of you. Which, incidentally, is what I expect happened here.
Wednesday 13th November 2013 00:48 GMT Marketing Hack
Performance report--S. Ballmer
---------------You are here--X. X
Wednesday 13th November 2013 00:55 GMT Anonymous Coward
Let me guess - first companies require that employees be ranked on a set curve requiring some number of people to fail, and then they all sit around wondering why 20% of their employees suck no matter what they do?
Tell you what: When I'm going into the third nail-biting month teetering between wealth and insolvency, there's nothing like a reminder of why starting my own business was the right decision...
Wednesday 13th November 2013 01:08 GMT Anonymous Coward
I work for a company that still does this.
You have your job and you have your goals. Not always the same thing. The most important thing is to be able to say the goal was done at the end of the quarter. Notice I didn't say done right.
A lot of people have gotten poor reviews because they tried to do a good job on a project, say write and procedure, but they couldn't complete it in time. While the people who wrote something completely useless could say they were done and got the raise.
AC for obvious reasons.
Wednesday 13th November 2013 01:37 GMT SVV
Management theory fad bites dust when proved a failure
Hands up who was surprised?
--- Microsoft will focus more on teamwork and collaboration, and future performance reviews will take into
--- account how employees work with others, in addition to evaluating their individual success.
--- This is a fundamentally new approach to performance and development
No it's not, it's called common sense, and is basically a succinct summary of what is expected of management. Seems that the rapidly eroding status of the company is deflating some self-reinforcing bubbles of dogmatic nonsense that have inflated during their tenure at the top of the tree.
Wednesday 13th November 2013 07:55 GMT Tom 7
Re: Management theory fad bites dust when proved a failure
I'm surprised! In my experience everyone else is blamed when a management theory is proved a failure. There's a rotten 'ya canny break the laws of management' attitude out there and facts have never stood in its way before. I'd be inclined to think this is just management speak for 'Oh yes you will all get rewarded for the work you do....if there's anything left after management share options are exercised'.
Once a company has gone this rotten it will be almost impossible to undo the damage as the people in charge are the people who got there via the old route - they're didn’t reject their promotions then, they're not going to let them slip now.
Wednesday 13th November 2013 03:48 GMT Arctic fox
Well, well well. Truly it is written that........
.... "there is more joy in heaven at one sinner that repenteth than in nine and ninety just men".
On a somewhat more serious note it has been my experience that this vile practice much beloved of The Managerati has poisoned work place relations for over a generation. A thoroughly inhuman system that brought out the worst in people and never achieved what it said on the tin - not even from the point of view of the managerial daleks that implemented it.
Wednesday 13th November 2013 05:47 GMT Anonymous Coward
Wednesday 13th November 2013 06:40 GMT Gray
Disregarding past human costs ...
one might instead consider the compelling motive for the change:
""This is a fundamentally new approach to performance and development designed to promote new levels of teamwork and agility for breakthrough business impact," Brummel wrote."
Translation: "The bleedin' boat is sinkin' faster than the pumps can dump it overboard. All hands stand down from slammin' each other wid yer oars, and all of ye grab these bailin' buckets and turn to! It don't matter who's gonna get the credit; if this damn scow sinks, we're all gonna drown!"
"Yeah?" one scallywag shouts. "Then git yerself over to Ballmer, there, and belay his damned drill!"
Wednesday 13th November 2013 07:10 GMT Joel 1
Compared to what?
I've heard of companies which aim to ditch the bottom 5% of employees. The problem comes if the bottom 5% of your employees are better than the best you can attract to new positions!
This also assumes that there is no benefit to being familiar with the company practices and culture. Mind you, at companies like these, I can see why that might be the case.
Wednesday 13th November 2013 07:33 GMT JBowler
10 years? MS was doing stack ranking when I joined in 1993
The managers always complained about the system; it was done by middle level managers (not line, two levels up in the hierarchy) and they were forced to rank everyone, "even if everyone performed exactly the same"; ho ho, aren't managers jolly chappies.
The MS fanout was 3-4, the hierarchy depth was about 7 (well, I was seven levels below BillG, I counted once), for those who can't do math there were a little over 20,000 employees at the time. Using 4 for the fanout there were 16,000 grunts, 4,000 line managers (I was one) and about 1000 middle managers.
From a hierarchy point of view the system worked, and probably still works, because the upper management can only handle a certain amount of information. Whether I or anyone who reported to me was particularly brilliant is particularly uninteresting; what matters is what my manager's reports as a group do. Or, more realistically, my manager's manager's manager, who is stack ranking him (or in a couple of cases only, her).
The downside to the system is that individual excellence or, for that matter, individual stupidity, has no route to the top or the bottom - you live or die along with the rest of the people ("team") you happen to end up with.
I believe Microsoft didn't care - it had a somewhat more enlightened attitude and realized that every one of us can do remarkably good, or remarkably bad, work given the right environment.
Alas somewhere along the time someone fell for someone else's marketing bullpuppy and maybe now believes in the model pursued by a certain other company which I once heard referred to as "prima donna programmer." (That reference comes from around 1994 from someone who never worked for Microsoft or the other company in question.)
Wednesday 13th November 2013 14:57 GMT Anonymous Coward
Re: 10 years? MS was doing stack ranking when I joined in 1993
Intel were doing it in 1986/7 when I was there.
Got out just as the appraisal process finished, but a colleague told me she was unhappy that I'd been graded "marginally meets" (this was "get that again next year and you're out") and would have supported me if I'd appealed it.
Personally, I thought I'd done bloody well as they'd walked away from the market I'd been recruited for before I actually started (Xenix systems across Europe) and I got stuffed with 386 PC motherboards and systems. For which we had zero share-of-mind from the chip division as our volumes were orders of magnitude less than the "proper" manufacturers.
The high spot was the badge-engineering box-shifter who thought he could get away with calling them "Imtel" systems (the boxen were white-label).
Wednesday 13th November 2013 07:51 GMT Snark
With a passion the bell curve. It's never made sense to me, surely a good tech company wants to hire over the normal amount of "extraordinary" individuals overachieving. Then you get told that because you were exceptional the previous years you obviously can't be this year (as no one can ever keep being excpetional!) so your goals are now even higher so you are just satisfactory or good this year... Others get praised for handing in a completely pointless management report which was the managers pet thing this year (or covered his ass). Morale? What's that?
Wednesday 13th November 2013 08:29 GMT The Axe
Fitting the bell curve
The Human Remains staff who thought the stack ranking system was a brilliant idea are some of the most stupid people around. The bell curve is a *result* of looking at a large population, it it not something you work to. They are doing it the wrong way round and it doesn't work for small teams. The bell curve will be a result of looking at the whole company, not teams.
Thursday 14th November 2013 15:02 GMT Bunbury
Re: Fitting the bell curve
Fitting people to a bell curve doesn't make a gereat deal of sense. Yes, if you put a random selection of people in a type of job, say sales executive, and manage somehow to have no external variable there may well be a bell curve of performance. But in a real company, over time, the good ones get promoted or go to other companies for higher pay. The bad ones get booted. But the ones in the middle tend to stay there as they've found their level. So most companies have a much tighter distribution than a bell curve.
No doubt some companies will use the bell curve shaping approach intending to get rid of poor performers. Unfortunately all too often it makes staff all too aware of how the company measures poor performance. And the measurement of individual performance is seldom aligned to what is good for the company.
Wednesday 13th November 2013 08:34 GMT dave 158
just curious then .....
What alternative methods are out there ?
Not condoning or slating the bell curve but if it's down purely to managers discretion, whats stopping the cronism there ? Even if theres no curve us drones will always have an issue with why Jones in DB infra got more than me. He's a lazy basterd, that Jones....
Wednesday 13th November 2013 08:37 GMT P Saunders
Wednesday 13th November 2013 09:21 GMT Eclectic Man
Re: it would really be nice to hear
"that the HR drones who introduced it in the first place were summarily fired and tasered off the premises by a group of overweight and sweaty rent-a-cops"
Now then, don't blame it all on HR, they mostly just have to do what senior managment has been told by the most recent team of consultants hired striaght out of doing PPE at Oxford tell them is the next gee whizz idea. HR drones don't make this sort of decision, the finance director does - it is easier to work out your remuneration budget if there is a nice Gaussian distribution of achievement to link to reward.
The problem is that they do not understand statistics, that it is unliely that a company would ever have a normal distribution of achievement and capability reported every quarter not only overall, but for each colleaction of >10 individuals, particularly if you are in any way selective in your hiring and firing processes.
Folmi, I think, reckoned that you shold reward people according to their value to the company, if the man who stoked the boiler made the greatest contribution he should get the most pay. But in feudal organisations (like any large company) there is the belief that each manager must be paid more than his or her staff because managers are MORE IMPORTANT than the people who do the actual work the company provides to its cusotmers.
Wednesday 13th November 2013 19:36 GMT Don Jefe
Re: it would really be nice to hear
Things like this are kind of two part, but the primary component is a lack of strong management. The last couple generations of managers and execs are simply afraid to take risks based on observation, they want metrics. Humans just can't be measured like that and it would have been obvious to them had they ever had a life outside college and their first cube.
For example, you can't put a score on the less than stellar developer who is also the peacemaker between the leading egos in the group. You've got to have the guys who excel at their tasks, but you've also got to have the guys that keeps the wheels greased. You've got to have the guy who can put up with extra departmental stressors and make them go away without pissing anyone off. They might not be as good at their assigned role as some of their peers, but they are just as valuable.
Without those people in the group squabbles and problems get escalated beyond the point where a reasonable response can be expected. For example, I have zero time or interest in your problems with Bob in the Corner. If there's nobody to mollify Bob and the other person I'll just fire one of them and hire somebody else. Nobody is irreplaceable and I would rather have reduced output than be stroking egos all day.
Behind every exceptional employee or group are the people who nobody knows their names, but are actually making everything work. Too many modern managers lack the ability to identify those people and to take a chance on them. That's just dumb.
Wednesday 13th November 2013 08:54 GMT hammarbtyp
Well that took a long time...
At last some sense in MS, although you do have to wonder why the people who propagated the system are still there. Stack Ranking can work but only as an emergency measure over a short term by reducing the personnel crud that can accumulate in legacy industries.
But for 10 years!! Even GE realised there mistake and dropped the system years ago.
However I still have a problem with any individual rating system.
Ratings should be about the team performance not individuals. If a team is doing well and meeting or exceeding their goals then the make up and composition of the team should be of no concern. Reward the team and they will self form into a successful entity, individuals hampering success will be excised as a matter of course.
The only downside is that HR and senior management then feel they are not doing there jobs
Wednesday 13th November 2013 09:33 GMT Anonymous Coward
Re: Well that took a long time...
WRONG: GE still uses/abuses the system!
Work like hell and get an excellent rating one year - your goals are set so that becomes the expected, and if you work like a normal human being the next year you are so far below the expected that you are out of the door. (Regardless of whether you are still contributing more than your peers!) And don't worry that they can't get a new employee who is anywhere near as good, you become the overhead reduction. (The aero-space sites where I still have friends are all staffed at about 75% of what they need to do the job properly.)
Don't get me wrong, the bell curve rating might be suitable for production line productivity which is all Jack could understand, but not in a technical development scenario. The 'cult of Jack' is apparently still strong with one high ranking HR droid last year openly saying that if 20+ year "experienced designers were in the bottom 10%, there were plenty of people working in the local supermarket who could replace them." And these are the guys who enforce the system!
One of the 10% of under-achievers a few years ago.
Wednesday 13th November 2013 09:23 GMT Faye B
Sanity at last
Good to see that MS has realised that software development is a team effort rather than one or two heroes doing all the work. The sad thing is, no matter what rewards scheme is put forward, someone will figure out a way to play the system to their best advantage, whether that is the manager and his cronies or the smart arse employee who only gives a damn about his self (the pc crowd can replace his with her where appropriate if they want). There is probably some fair and equitable distribution system that could be used but it would require a level of intelligence rarely seen in HR to work out all the sums. We have a bonus system in our company that is based on a formula that none of us can understand (and we all have science degrees).
Wednesday 13th November 2013 09:41 GMT Anonymous Coward
Performance Management/Levelling can work
I've seen performance management and levelling working well, as a manager of a team.
In this case it was serving to understand who were the top performers and who were the bottom performances, it was accepted that the vast majority (somewhere around 80%) were in the middle.
I think there is a place for identifying within a team and more widely who are the truly talented individuals or high achievers and who aren't working to the standards required and need some supportive development (or sometimes a kick up the ass).
The problems I've seen are almost always related to the expectation that the ratings given will match a particular distribution, that generally forces your 5-10% of reported underformers to be more like 20-25% and I've never known actual underperformance to be that high.
Wednesday 13th November 2013 11:17 GMT Anonymous Coward
I had never heard of this type of employee appraisal before. And I sit here stunned that anyone could ever think this approach could be possibly beneficial to employee or employer. So the employer sets the employee the goal of being better than their colleague. Sounds reasonable if you only have a few brain cells to rub together. But as an employer I want my employees to perform to the best of their ability and to focus that ability on activities that are are most aligned to the business objectives. I do not want them to devise ways to achieve a high score on a HR checklist once a year - because its highly likely those ways are not necessarily targeted at my business objectives. In other words I want my employees appraised on their effort and contribution to the business, not on some arbitrary relative ranking scale.
I would not employ anyone who thought this type of thing was a good idea. It just doesn't make good business sense.
Wednesday 13th November 2013 11:52 GMT Red Bren
Once upon a time
My first employer had a novel system - you got paid to do do your job based on market rates for your skills and experience and your bonus was determined by meeting objectives above and beyond your role. Management made the assumption that all the IT staff would meet all their bonus objectives and budgeted accordingly. Turns out that not all staff did and actual attainment fitted a bell curve, but the system was transparent, the unused bonus money went back into the IT budget and everyone was happy.
Then my employer was bought out by a bigger but less liked rival and one of the first things they did was "harmonise" our bonus scheme so we would fit in with the rest of their demoralised staff. The link between salary and market rates was severed and pay reviews were lumped in with bonus objectives. Instead of being budgeted for at the start of the year, the size of the staff* bonus pot was decided at year end, based on company affordability. Performance reviews would go through a sausage machine of "calibrations" until everyone ended up with the same mediocre result. No bell curve, no over or under achievers, and no explanation of why. For the first time in over 20 years, industrial action was threatened...
*bonuses for the board came from a different budget, obviously.
Wednesday 13th November 2013 18:15 GMT Anonymous Coward
Re: Once upon a time
"My first employer had a novel system - you got paid to do do your job based on market rates for your skills and experience and your bonus was determined by meeting objectives above and beyond your role."
This is actually the system that Microsoft has/had. When I worked there a long time ago, we were told that doing your job and doing it well was assumed and would put you on track to eventually being fired for underperformance. All employees were required to "meet objectives above and beyond" our roles. The result was that nobody focused on doing their jobs and everybody ran around like chickens with their heads cut off trying to seem important by creating horrible, overcomplicated processes, features, teams, committees, etc. and anything else that they could easily point to as a justification for a bonus/promotion.
If you want the reason for Microsoft software being buggy piles of code bloat, it's because that's exactly what management unintentionally motivated everybody to make.
Wednesday 13th November 2013 23:32 GMT Red Bren
Re: Once upon a time
Sorry if I didn't make it clear but the point I was trying to make was that my old employer DID assess salary and bonus independently, i.e. if you completely ignored your bonus objectives and concentrated on improving your skills and taking on extra responsibilities in your role, then you could still expect a pay rise, especially if the market rate for your skill set had increased. If you could demonstrate you had met all your bonus objectives (and performed satisfactorily in your role), you would get your full bonus, no normalisations or calibrations to bring things in line with a predetermined bell curve.
I suppose you could have concentrated on meeting all your bonus objectives while doing a shite job, but then you'd be on a disciplinary path and excluded from the bonus scheme anyway.
There was no culture of "If you're not over performing then you're under performing", and the company (and it's customers) benefited. Which was one of the reasons why it was such an attractive target for a hostile take-over from a bigger, less reputable competitor. Then the rot set in.
Wednesday 13th November 2013 12:53 GMT kmac499
Appraising the creatives.
Developers\Engineers hate this sort of crap. Partly because it's usually conducted by people (HR) incapable of understanding what we do and how we do it.
Reminds me of the old military quote.
"The beatings shall continue until morale improves"
Reworded for HR as
"The appraisals shall continue until performance improves"
Thursday 14th November 2013 00:00 GMT Red Bren
Re: Appraising the creatives.
Developers\Engineers hate this sort of crap. Partly because it's usually conducted by people (HR) incapable of understanding what we do and how we do it.
It's partly because we're just not that good at marketing ourselves. If we were good at marketing, we probably would have ended up in marketing, using hackneyed metaphors and twisted definitions to sell shite to our own grandmothers. What we deal in is solid answers to properly defined questions. Either the code works or it doesn't, you don't write it with half a mind on whatever the corporate values are this week.
Sadly, this leaves us at a disadvantage when competing for a share of the bonus pot with cretins who can portray abject failure as resounding success, often due to the long hours put in by the techie staff to save the company's neck after the creative types have dropped everyone in it.
Wednesday 13th November 2013 13:17 GMT Anonymous Coward
Who would do this?
Try the UK government. Civil servants had this imposed on us since last year's appraisal.
Nice to hear that the big businesses who kicked off this horrendous idea are now ditching it. Unfortunately, I can't see our beloved political masters and their SPADs taking any notice. After all, it helps to get rid of these nasty, good for nothings who exist only to do the bidding of their political masters. Oh wait...er.
Wednesday 13th November 2013 16:42 GMT Goobertee
This sounds like the time...
...for the folks in (or formerly in, my case) the education business to mention "merit pay." Merit pay is claimed to be a system for rewarding teachers for doing excellent work. As with many people-evaluating schemes, it has invariably concentrated on process, rather than results. It's as if you reward the cow for eating grass for more hours per day than her peers, rather than for producing milk. On top of concentrating on the wrong measures, merit pay then attempts to be "objective" or "scientific," rather than "a popularity contest." So the way to be rewarded is to do things the evaluator can count--presentations in meetings, articles published (with such further evaluated on whether the meeting was local or international, the status of the publication in the eyes of "the profession) and so on.
Then, of course, there is the evaluation conference where the results are explained, with the infamous words, "just one more." You could have gotten a raise, been promoted, or whatever, if you had done "just one more." Doing things like helping a depressed and despondent student survive an impossible home situation for fifteen hours over the course of a month doesn't lend itself to "counting" using such criteria.
Oh, no! Somebody told us w're not looking at the outcomes! Let's give the students some kind of test and reward the teachers whose graduates score higher on a paper and pencil (nowadays computer administered) exam! This saves the teachers all sorts of time trying to figure out what material is important and how to present it effectively--just teach the stuff that's on the test.
Wednesday 13th November 2013 17:58 GMT BJS
A real game-changer
A bell curve approach will naturally encourage team members to game the system in whatever way gets them to the right side of the curve. Those who simply do their job in the best way possible are likely to end up on the short end of it.
Removing the curve and judging performance on teamwork and collaboration, but leaving a fixed budget for rewards, will be a real game-changer. Now team members will be encouraged to game the system in whatever way makes them look like better team players and more collaborative than their peers. Those who simply do their job in the best way possible are likely to end up on the short end of it.
Thursday 14th November 2013 13:02 GMT Anonymous Coward
So this is typical?
I am relieved/depressed to hear that this ridiculous bell curve system is in common usage across the industry.
I worked for a perennially underachieving UK company that finally discarded the bell curve normalisation process after much pressure from the staff, who were almost all totally disillusioned by it.
Then we were taken over by a certain Canadian company and I was looking forward to a sensible, fit for purpose annual review. Disappointingly, not only did they reimpose the bell curve they adopted our previous review process and system.
Anon for obvious reasons....