"chans of communication"
Slip of the tongue there? =p
This was the week when Virgin Media was forced to grovel publicly after a deceased man's family posted the firm's demand for a £10 "late payment" when his direct debit was denied because of his death. The new bill clearly states that the direct debit was denied because the payer was deceased, but that didn't stop Virgin from …
I used to work for a hospital which had a charity linked to it. It was common for the charity to mail patients after discharge to see if they would consider making a donation or becoming a sponsor. Nothing too wrong with that except the system didn't check on the reason for discharge.
I don't think the families were very impressed to receive emails asking for money to support the hospital in which their relative died, especially so close to the event. We fixed the issue so this didn't happen.
It looks like the makers of software still don't check all cases when processing their data.
So why are employing incompetent to write our tax legislation? It seems odd that Google get into trouble for complying with legislation while those writing it don't get a mention. I really don't understand how a company is supposed to work if it can follow the laws governing it and still be wrong. What are they supposed to do, throw a dice?
The problem is an intentionally over-complicated tax system.
Keeping it complex means 'jobs for the boys' all round. The right get to keep tax accountants in jobs to find loopholes in the system for their millionaire customers, while the left keep masses of union membership fee paying Tax inspectors (plus lots of hangers-on) in cushy public sector jobs, rather than on the dole.
Keeping it complex means lots of ways for politicians to bribe the electorate with tax breaks/exemptions, while pretending that the tax system is somehow 'fair' (though the definition of 'fair' depends on who you talk to in what context).
Everyone's a winner.... unless, of course, you actually ARE a tax payer (who isn't a tax inspector/accountant/on benefits/a billionaire)...
"So why are employing incompetent to write our tax legislation?"
We aren't, we employ consultants from leading tax companies (like Delloitte and KPMG) and then people wonder where all the loopholes come from when these companies set up new avoidance schemes.
It would require the combined will of the people to change this, and they're mostly illiterate, innumerate TV absorbers, so I wouldn't count on it happening any time soon. MP's complaining about this sort of stuff are being disingenious to the point of blurting out that we need a morality tax or something equally ludicrous.
You didn't mention that the Government gets stung for £500 plus per hour to have these consultants write tax laws that they can then earn another £500 per hour to tell people how to get around.
One of the most memorable speeches I heard Michael Heseltine deliver included a line something like
"We need to get the unions under control...barristers, solicitors and accountants."
It got a cheer from the assembled business people.
@ Andy Fletcher
"I'm literally angry with rage..."
Don't be that way. Be angry, or be enraged. Rage is just extreme anger. If you are enraged then you certainly are angry.
Some of my co-workers are wont to say that a piece of software or hardware is "raging" them. Strangely the never claim to be "raged" when in that condition.
The correct words are "enraging" and "enraged".
When my mum dies a few years ago, and I was sorting through the bills and stuff, I called Sky to tell them that I thought there was two or three months payment outstanding, and that I would see to it. They told me to do nothing until they had called me back. Within a couple of hours they did so, telling me that they had written off the amount outstanding, and sorry to hear about her death.
BT were the least sensitive: they just cut the phone off.
Indeed, my communications with either BT or Virgin all-ways end up with me "loosing" as I slide into abusive language and shouting (followed by pasting the typed out conversation on every image on their Facebook sites)
Jom Boydent has written one of those "wish it was me who wrote that" pieces, though right now I guess he wouldn't be to bothered by that.
I can recollect when they were still NTL and can see nothing has changed. 8 years ago my mother passed away. I had moved back home when I knew she was ill and had a seperate NTL account for my phone and internet access from her one. Almost as soon as she had passed away, NTL immediately changed her account to mine and started billing me for both. Their argument was it was impossible to have two seperate accounts at the same address - despite it had been that way for a few years. Eventually I managed to speak to someone fairly high up at head office. When I explained the situation and the lack of help I had received, the response was, and I quote 'Well what do you want us to do about it?'. They did finally stop charging me for both accounts, but I never got an apology nor a refund. To this day I have still never had either.
To show you what they are like regards their stupid automated systems, I moved into a new property a couple of years back, a new build of flats. It is in an NTL area, but they have no services running into the flats - which most be the only buildings in the area to not be able to get Virgin Media fully (they can utilise some services over the BT lines installed (now there is another company who are shocking with customer all services due to the fact they have no cable running into the property. Thus, I have requested they stop sending me junk mail about services they cannot provide. Has it stopped? Of course not. I still cannot understand how cable can be run into bigger older blocks of flats in this town, but I cannot get it installed here, about 50 yards at most from their box in the street. I would sum up Virgin Media as a shambles.
If you can read French...
Same company, same story, different country. What is this, a game or something? How to kick the bereaved? Scum...
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