back to article RBS and NatWest FAIL downs services across UK

Thirsty NatWest and RBS customers across the UK are finding it difficult to get the last round in tonight, as the banks' systems have failed. The megabork, which began at around 9:30pm, has taken down cash machines, online banking and telephone banking for the majority of its customers across the UK. "We are aware of the …

COMMENTS

This topic is closed for new posts.
  1. Bruno Girin

    Oh dear! And Ms Leach has just left: how are you going to cover that unfolding story?

  2. Tim J

    In other news...

    ...the Payment Cards Association have said that the UK could do away with physical currency within a decade as Britons switch to using their debit cards for all transactions, large and small...

    1. Destroy All Monsters Silver badge
      Big Brother

      Re: In other news...

      The War On Cash hasn't worked in Sweden so far....

      And you know what that is all about. Not convenience but surveillance.

  3. Anonymous Coward
    Anonymous Coward

    Skimp on IT staff...

    Another great success of out-sourcing?

    D'oh!

    1. Anonymous Coward
      Anonymous Coward

      Re: Skimp on IT staff...

      It's predominantly off-shoring, not outsourcing - The people in India are RBS employees.

      1. Anonymous Coward
        Anonymous Coward

        Re: Skimp on IT staff...

        Offshored or outsourced, in the last 2 years RBS has kicked 7,500 MAN YEARS of experience out the door.

        Clearly the bean counters telling Mike Errington how to run IT have no idea about experinece - but then I guess Accountancy hasn't changed in the last 300 years

  4. sugerbear
    FAIL

    Oops I did it again...

    Another piss implementation.

    I wonder who was involved this time

  5. TwoWolves
    Holmes

    Bloodbath of the Contractors

    I don't suppose its anything to do with the current sacking-spree they are instigating across the board?

    1. I ain't Spartacus Gold badge
      Facepalm

      Re: Bloodbath of the Contractors

      Don't be stupid! IT staff are a wasteful drain on resources. As well as often being an unsightly addition to any staff canteen - the pulchritude of which can always be added to by hiring more HT and marketing babes... Computers work because of the magic pixies inside of them, the IT staff just lie about all the work they claim to be doing. All you need is to think happy thoughts, and all your computers will work all the time. Managers whose computers fail are simply not good enough at positive thinking - and should also be fired!

      Regards,

      Your CEO

      1. Mark Pawelek

        Re: Bloodbath of the Contractors

        When a business person thinks about software all they see it the UI. They think the UI is it. A hole-in-the-wall has a pretty simple UI so the software must be really simple, right?. They can out source the whole lot to some guy in Vietnam, hire a business analyst, a project manager, a cool babe to do the translation, and a product owner and still save loads of doh left over for their bonuses.

        1. Anonymous Coward
          Anonymous Coward

          Re: Bloodbath of the Contractors

          When a business person thinks about software all they see it the UI.

          That's how my current company got lumbered with a commercial version control system. The GUI looks amazing to a management or business type, but the underlying toolset is a pile of crap - despite costing roughly $1,000 per seat.

  6. andreas koch
    Coat

    In the beancounter office:

    Beancounter1: "You know this IT-department that we have?"

    BC2: "Those guys who play with their computers all day and steal the bandwidth from my cat-pix downloads? Yep, know them."

    BC1: "Do they actually make money for the company?"

    BC2: "Not as far as I can tell, they only ever want some to spend on their toys."

    BC1: "If we make most of them redundant, couldn't we put that towards a slightly bigger bonus? My wife's Audi Q7 is already over 10 month old, you know."

    BC2: " Grand idea, old chap. Let's do that! And let's outsource the leftovers to some other company. There's all kinds of good deals to be had, if you get an interpreter to do the negotiations. And maybe an extra week in Bangkok on the firm. For the negotiations, of course."

    1. Field Marshal Von Krakenfart

      Re: In the beancounter office: The short version

      BC1: What are we paying all these IT staff for? We don't need them, all our IT systems are working perfectly.

  7. M Gale

    Again?

    I've just recently been attending a lecture as part of the Mainframe Computing module, courtesy of a guy who I won't name here, but was actually quite good at giving presentations. He went into a little detail about the last RBS cock-up and how it happened.

    Wonder if it's the same "let's outsource the work to someone on the other side of the world who'll do it for 50p/hour" reason as the last time? Apparently RBS started looking for more local talent after that.. how far have they gotten with that?

    1. Richard 81

      Re: Again?

      "let's outsource the work to someone almost on the other side of the world who'll do it for 75p/hour"

  8. JassMan Silver badge
    Trollface

    Another excuse to give themselves a bonus

    By not giving customers access to their own money, they get to make more money on the interst. The only only surprising thing is that they haven't embezzled all the funds, bought themselves some third world country and buggered off to live there. Especially now the EC is limiting their bonuses to a paltry 2 times their salary. FFS how come any of them can justify a bonus for anything in the last 15 years.

  9. Peter Jones 2
    FAIL

    FAIL felt as far as Oregon

    This explains why I couldn't pay for the petrol this morning. Luckily I had enough Yanqui play-money scattered around my pockets to convince the guy that I would come back when I found a cashpoint, and wasn't trying to do a runner.

    This is the second time I have regretted staying with RBS/Natwest. Time to move, I think. Question is, where?

    1. Mr Nobody 1
      Thumb Up

      Re: FAIL felt as far as Oregon

      First Direct

      1. Anonymous Coward
        Thumb Up

        Re: FAIL felt as far as Oregon

        Seconded...

        First Direct are excellent

        1. Jaruzel

          Re: FAIL felt as far as Oregon

          Or, HSBC Bank. Same people as First Direct.

        2. boltar Silver badge
          WTF?

          Re: FAIL felt as far as Oregon

          "First Direct are excellent"

          Sure , as long as you never want to discuss a complicated financial problem face to face and are happy doing everything over the internet or with someone on the phone in thailand. Personally I'd sooner use a bank that has high street branches.

          1. Jay 2
            Happy

            Re: FAIL felt as far as Oregon

            The First Direct call centre is in Leeds, so you wouldn't end up speaking to someone abroad. Though there's still no chance of a face-to-face. On the up side I haven't had any big problems in 10 years.

        3. Dave Lawton

          Re: FAIL felt as far as Oregon

          Wouldn't touch any part of HSBC with a bargepole (or something even longer if someone can point me at it).

    2. Alfie

      Re: FAIL felt as far as Oregon

      Co-op?

      1. Bodhi

        Re: FAIL felt as far as Oregon

        I wouldn;t bother with the Co-op, I've been with them for about 5 years now and they've been useless. No way of checking available funds online, and when you do check it at a cash machine it's usually half a day behind, instant transfers take about 20 minutes to reach my account, you can't transfer between accounts from the app and staff are generally feckless.

        Back to one of the big banks I go, one of the benefits of having shareholders, is they actually provide a decent service to go with it.

        1. Robert Leeming

          Re: FAIL felt as far as Oregon

          I expect those staff, who I've always found to be competent, helpful and friendly, will be only too glad to see the back of you.

    3. Admiral Grace Hopper

      Re: FAIL felt as far as Oregon

      I was considering the Co-op, but onpy after this year's major upgrade has settled down.

      1. Titus Technophobe
        Thumb Up

        Re: FAIL felt as far as Oregon

        First direct here .... after the last major outage at the time thinking maybe 'lightning won't strike in the same place twice' , and then thinking that this analogy might not as such apply.

        I feel very sorry for RBS staff who were really great to deal with after moving from my previous bank due to different circumstances. That aside I did think that the RBS response to the last 'glitch' did seem to be a triumph of style over substance.

        Looking like the suggestions are First Direct or Coop...........

        1. John Smith 19 Gold badge
          Happy

          Re: FAIL felt as far as Oregon

          How about going smaller.

          Bank of Dave?

          There most famous customer P. Lazorou.

    4. firefly
      Happy

      Re: FAIL felt as far as Oregon

      Try your local credit union. Many of them now offer debit cards and direct debits and while they don't pay interest, they often pay a dividend of 3% or more.

    5. Paw Bokenfohr

      Re: FAIL felt as far as Oregon

      Never had an issue with either First Direct or Smile.

      But I would recommend First Direct, because Smile (and the Co-Op) require you to use a two-factor authentication system with your debit card to be able to do any transactions through your online banking. Not convenient if you're not at home, or the battery's flat, or you're in a hurry. Actually not convenient at all.

      First Direct try to get you to install Trusteer Rapport ( http://www.youtube.com/watch?v=EimZQgt7WPg )......... But, it's optional, so, not as heinous as the card reader from Smile.

      1. Steve Foster

        @Paw Bokenfohr

        "First Direct try to get you to install Trusteer Rapport"

        I don't know how Trusteer managed this flim-flam act, but they have, and now just about all of the banks are doing the same.

      2. Bobthe2nd
        Thumb Down

        Re: FAIL felt as far as Oregon

        I cancelled my Smile account when they introduced that stupid two-factor authentication, having your wallet to hand for the card pretty easy, but then having to remember where you last left the stupid calculator thing, putting your PIN number in it... 100% hassle

    6. Mark Pawelek

      Re: FAIL felt as far as Oregon

      Nationwide

    7. Bobthe2nd
      Devil

      Re: FAIL felt as far as Oregon

      M&S Bank... pretty pictures on the debit card which the wife loves

    8. PeterM42
      Thumb Up

      Re: FAIL felt as far as Oregon

      Santander. no question about it.

  10. Richard 81

    "We are disappointed that our customers have faced disruption to banking services"

    "...and we expect them to try harder next time"

    1. Field Marshal Von Krakenfart
      FAIL

      Re: "We are disappointed that our customers have faced disruption to banking services"

      Not half as disappointed as the taxpayers who bailed them out that couldn't access their money.

      Amazing how the word weasels can twist things to make it sound like it was the customers fault.

  11. Maverick
    FAIL

    fixed my arse!

    as of 8:45am their on line banking is completely down

    been with NatWest since 1973, dropped their credit cards 2 years ago for a much better product

    guess it's time to move current account - you maybe shocked to learn that they don't have 1p of our savings / investments / pensions etc = best decision we ever made

  12. Field Marshal Von Krakenfart
    Holmes

    What could go wrong.....

    Oooooohhhh!!!!!! Let's get rid of engage in workstack redeployment for thousands of IT staff and "offshore" their jobs to India, what could go wrong......

    I don't know if this was reported widely in the UK but due to an "Under collection error" at Ulster Bank in Ireland meant that over 1,300 of the bank’s mortgage customers face a bill of around €41M, about €31K per customer, after they were under-charged in their repayments over a number of years.

    But do remember that none of this is due to off-shoring/out sourcing as all systems are managed from the UK, presumabaly from Stephen Hester's and Mike Errington's offices.

  13. ukgnome

    Oh dear

    Who's been patching live systems (again) tsk

  14. John Smith 19 Gold badge
    FAIL

    Most people stay with their bank in the UK due to inertia.

    Bottom line you are resource. It's your cash they tap to lend to people at substantially above the BoE base rate (which your current account will see barely a penny from).

    Anyone who knows the UK magazine "Money Facts" will know just how similar most accounts are. There are some gems buy you'll have to dig deep.

    UK high street banks are much of a muchness. They do not reward loyalty.

    Why should you reward their greed and incompetence?

    1. Thomas 4

      Re: Most people stay with their bank in the UK due to inertia.

      I'm with Natwest at the moment (haven't had any card issues but that's due to spending most of the week ill in bed) but I think this recent fuck up has confirmed that we can expect more outages in future.

      So what alternatives are there? Is the Co-op any good, or a similar set up that doesn't have a bunch of money grubbing CEOs?

    2. I ain't Spartacus Gold badge

      Re: Most people stay with their bank in the UK due to inertia.

      Sadly NatWest give me a 0.2% off my mortgage for having my current account with them. And I have to have a current account in order to keep it.

      Of course there's nothing stopping me from having another current account, and just bunging a standing order of £1,000 a month through the NatWest one and back out again. If this carries on, I guess I'll have to consider that.

      1. Primus Secundus Tertius Silver badge

        Re: Most people stay with their bank in the UK due to inertia.

        For the last twenty years I have been doing that with Barclays and Lloyds. One of them screwed up a direct debit to the tune of £1000, so most of my money has since been with the other.

        A staff cockup, not a computer fault.

        Yes, I'm being a bit vague here. It could have been either bank making the first mistake.

      2. John Smith 19 Gold badge

        Re: Most people stay with their bank in the UK due to inertia.

        "Sadly NatWest give me a 0.2% off my mortgage for having my current account with them. And I have to have a current account in order to keep it."

        Which is good if their mortgage rate was good to begin with.

        Otherwise if its been a few years since you started paying it might be worth hunting up a copy of Money Facts (unless you're an IFA you'll probably need a major library) to see how it compares with the others.

        There is a lot of competition in this market and while much of it is very similar there are I'm told better deals to be found.

        Just a thought.

    3. Lee D Silver badge

      Re: Most people stay with their bank in the UK due to inertia.

      I don't get people who have savings accounts. Put £10,000 into the hands of a third-party who will gamble it (some of it "guaranteed", of course) to make themselves some more money, don't touch it for a year, and maybe - just maybe - you might get £10,200 back. Hell, if you get a really good rate, maybe £10,500. Then that extra gets taxed. Take into account inflation and you're lucky if you break even (current savings rates are around 2-2.5%, current inflation at about 3%). And if you touch it more than they allow you, you'll make nothing back at all (i.e. a loss of value).

      If you told someone that, if they lent you a tenner, you would give them a tenner and 20 pence back next year, they'd tell you where to go.

      And yet, go a penny over and the bank will "fine" you £25 (because what you want to do to people who can't pay for things is make it harder for them to pay anything at all, if you're a bank), plus interest for the privilege without bothering to consult you first (find me a bank account where I *CAN'T* go overdrawn at all, ever, in any way, and transactions just get refused when I have insufficient money - they don't exist).

      Last time they did it to me, several years ago now, I arranged an hour's meeting with the branch manager and just wasted their time. Doesn't get me my money back, but - as I replied when the manager asked what I thought I achieved by wasting his time: "How much does a branch manager earn per hour? Is it more or less than £25? <at this point, he wisely didn't answer less because I would have stayed longer> How much will it cost you if we ALL do this?". Met the same guy managing another branch the next year - he was much more helpful and friendly that time.

      I have a bank account. Every month, my wages go in, and the end of the every month it reads zero (with a small safety margin). It costs me nothing to have it, even though I'd be happy to pay for reasonable banking (they do, of course, offer services like cards and cheque clearance that I understand they have to pay for - but until they are reasonable about things like cheque clearance times, "automatic overdrafts", etc. then they can stick it - hell, where's my damn text to tell me my card has been used, where and how much, like every other European bank does for free, or is fraud non-existent and me knowing exactly how much I have just THAT much of a burden to them?). I have a credit card - it's prepay and the pittance per month it costs is worth the infrastructure and convenience of using it. I don't have a savings account. I don't have other products. Why would I?

      Hell, when I went to the banks years ago (at the height of the mortgage market) to buy a house, they literally laughed when they heard how much I earned (which, to be honest, was a decent wage which made me even more annoyed). Belittle your customers to their faces, that's customer service. We walked out. We walked to the shop next door that didn't laugh, chased our custom, gave us a mortgage same-day and we paid them every penny, on-time, every month for years during all the mortgage crisis, and sold the house for profit a few years later paying off the complete mortgage + interest.

      I dislike banks, so I avoid using them wherever possible. Where I have to use them, I make sure they are getting as little benefit from my custom as absolutely possible. When they are unreasonable with me, I cost them money, empty my account, take my account elsewhere and - later, when they are just on the verge of charging me for it - close my account.

      Loyalty? You earn my loyalty.

      Money? I earn my money. If you want it, you have to earn something for me (interest pittances don't count).

      Custom? You earn my custom.

      And when you do, I'm happy to pay reasonably for the service. They could have had ten times the money they've had from me over the years just by being reasonable.

      They can't even charge people for their bank accounts, despite years of hard-sell. That's what banking services are worth to the man on the street. For businesses, it's different and banks are a necessary evil, but what make you think people WANT to use you?

      I stopped caring about banks years ago when they stopped caring about me, and "inertia" on my account lasts only so long as you stop screwing me over (which would happen in a second if I wasn't vigilant). There's plenty of banks and, if it really came to it, all I actually need is a pre-pay credit card. I could have my wages put on it quite easily, it would pay for every service I require, and it would cost less than any other method (I don't use or carry cash - I literally have an empty wallet 99.99% of the year - and withdrawing cash is the only part that pre-pay cards really charge you for). It's only the hassle associated with not having a bank account that keeps mine open (e.g. Direct Debit discounts, etc.).

      Why treat banking different to any other industry? Treat me like the scum of the earth and I'll act like it with you and cost you the most money I can.

      1. P_0

        Re: Most people stay with their bank in the UK due to inertia.

        So what do you do with your money?

        1. I ain't Spartacus Gold badge
          Happy

          Re: Most people stay with their bank in the UK due to inertia.

          So what do you do with your money?

          Wrong question. That's far too transparent. The correct question is, where do you live? Oh, and by the way, how much space is there under your mattress?

          1. P_0

            Re: Most people stay with their bank in the UK due to inertia.

            I wasn't trying to get information to go cat burgling, I just wondered where he puts his money, since he empties his bank account every month. Either he goes on an extraordinary bender down the pub or he saves it somewhere that isn't a bank, i.e. bonds, stock market, both of which could have better returns than the paltry interest on a bank account, but with the downside of reduced liquidity.

      2. Santa from Exeter

        Re: Most people stay with their bank in the UK due to inertia.

        'And yet, go a penny over and the bank will "fine" you £25 (because what you want to do to people who can't pay for things is make it harder for them to pay anything at all, if you're a bank), plus interest for the privilege without bothering to consult you first'

        Santander go one better than that. They pay out to take you over your limit (and charge you £25 for it), then reclaim the payment, because you are now over your limit (and charge you £25 for doing so), Then charge you £5 for being over your limit for a day!

        ' (find me a bank account where I *CAN'T* go overdrawn at all, ever, in any way, and transactions just get refused when I have insufficient money - they don't exist).'

        Actually, they do exist. The majority of them are for those with bad credit scores, so they charge you up to £15 a month for the privilege of having a bank account!

        Halifax Livecash, however, doesn't do credit checks and will also accept discharged bankrupts

      3. John Smith 19 Gold badge

        Re: Most people stay with their bank in the UK due to inertia.

        "I stopped caring about banks years ago when they stopped caring about me, and "inertia" on my account lasts only so long as you stop screwing me over (which would happen in a second if I wasn't vigilant). There's plenty of banks and, if it really came to it, all I actually need is a pre-pay credit card. I could have my wages put on it quite easily, it would pay for every service I require, and it would cost less than any other method (I don't use or carry cash - I literally have an empty wallet 99.99% of the year - and withdrawing cash is the only part that pre-pay cards really charge you for). It's only the hassle associated with not having a bank account that keeps mine open (e.g. Direct Debit discounts, etc.)."

        Well done. Banks built their reputation in the 19th century.

        IMHO it has been a very long time since they deserved it.

  15. Julz Bronze badge
    Facepalm

    Problem is, since we (the UK tax payer) own ~80% of this dire Bank, moving to another provider is a bit of a foot and shotgun moment...

    1. Christopher Rogers

      Except we are gonna get fooked no matter what the outcome. As a taxpayer, do not expect to be a winner, cos we always lose.

  16. Winkypop Silver badge
    FAIL

    Banks and money

    What could possibly go wrong?

  17. fridaynightsmoke
    Pirate

    Cash is king.

    That is all.

  18. Tim Worstal

    It's about time

    That the consumer banks realised that they are, really, an IT operation. The computer systems are not a cost centre, not something boring that interferes with real banking: the computer system is the bank these days.

    1. John Smith 19 Gold badge
      Unhappy

      Re: It's about time

      "That the consumer banks realised that they are, really, an IT operation. The computer systems are not a cost centre, not something boring that interferes with real banking: the computer system is the bank these days."

      I'd love to find out if there are any major businesses that could run for any serious length of time (1 day to 1 week to 1 month) without their core systems. I mean total removal, not a few systems still working.

      I don't think there are many and I have no doubt that major banks are not on the list.

      I just wonder how well they realize it.

  19. Anonymous Coward
    Anonymous Coward

    BONUS' FOR EVERYONE!

    1. Anonymous Coward
      Anonymous Coward

      Re: BONUS' FOR EVERYONE!

      SPELLING AND GRAMMAR LESSONS FOR EVERYONE!

      1. Anonymous Coward
        Pint

        Re: BONUS' FOR EVERYONE!

        Please take a course in the use of capital letters. Thank you.

  20. Anonymous Coward
    Anonymous Coward

    Is there not an argument that anyone who suffered is the author of their own misfortune ?

    For staying with RBS after last year ?

  21. JimmyPage Silver badge
    FAIL

    Not the best thing for RBS ...

    another inducement for the customers with money (you know, they ones they need) to switch, leaving behind the customers they don't need ...

    For anyone changing, I'd suggest Nationwide. It's not a bank, and in 3 years (since Halifax ****ed us off) they've got nothing wrong.

  22. Anonymous Coward
    Anonymous Coward

    Clocks Outage for All banks

    Does anyone know how this stuff works? I got a cab a couple of halloweens back and EVERY ATM for EVERY bank didn't work. There literally were people going from atm to atm to see if their cards worked. It was around 3am.

    Was a bloody pain the arse. No charging was available, nothing. I had to pay the cabby in 20p coins from the change jar.

    Lloyds tried to say it was "testing" but essentially the banking industry said "well no one uses their cards at 3am" who cares. And it's not like that was the first year the clocks changed.

    The banks are assholes, it's amazing how hard they make it to get YOUR money from them

    1. RichardPH

      Re: Clocks Outage for All banks

      Err, no. All the other banks' cashpoints connect to your bank's computer. If your bank's computer is AWOL it won't make any difference whose terminal you try to access from.

      I'm amazed so few people here have no redundancy in their banking arrangements. I bet you'd all advocate some redundancy in the banks' computer systems!

      Have several current accounts, circulate £1k around each month, keep a float in each to cater for these emergencies. If one happens to have a good offer on, shift more money there. For instance, Santander 123 at the moment, 3% interest up to £20k - better than any savings account.

      1. Anonymous Coward
        Anonymous Coward

        Re: Clocks Outage for All banks

        nah this was really weird. There were people in the queues from all the major banks. Moving through ATMs from all the major banks

    2. Anonymous Coward
      Anonymous Coward

      Re: Clocks Outage for All banks

      OK, don't want to point out the obvious, but all Banks usually shut down transactions over the Spring and Autumn clock change (BST/GMT) typically 01:00 to 03:00 on the last Sunday in March and October - and if the last Sunday in October is the 31st?

      RBS Group normally have a warning message on all ATMs for two weeks before the planned outage.

      Doesn't explain other recent outages and I'm not trying to defend any bank - they're all as bad as each other.

  23. Valeyard

    4 hours

    4 hours downtime, between 9pm and 1am?

    We used to call that "Scheduled maintenance"

    It's hardly the worst I've ever seen. I worked for Barclays as little as 3 years ago and it could go down for days at a time for all customer-facing IT

  24. Brian Morrison
    Mushroom

    I had a card payment failure this morning....

    ...at about 01.03am which should have paid for my next month's mobile phone usage. I repeated it using the same card as before mid-morning and it went through.

    Since my card is not associated with RBS I can only assume that my mobile provider were affected by this, in 18 months or so I've never seen a payment failure before when paying them.

    Fortunately it doesn't seem to have cost me much additional money in the few hours I was using data without it being covered under my allowance.

    The icon is for RBS, someone needs to hose them down with a flamethrower.

  25. Hayden Clark
    Unhappy

    Nationwide are ok now, but....

    Nationwide's systems are a home-grown bunch of mainframe cruft. .. so it stays working all the time. They are about to do a big-bang switchover to an outsourced SAP solution. That has such a high probability of failure it's not funny. I don't know what I will do for a bank then.

    1. Kevin Fairhurst

      Re: Nationwide are ok now, but....

      Thanks for this. I was just about to consider switching to Nationwide. But since you used the S word...

    2. Anonymous Coward
      Anonymous Coward

      Re: Nationwide are ok now, but....

      A lot of customers are already on the SAP system and its working fine so far. Its not some entirely outsourced service, but some parts of support are. They are fairly risk averse and spent a lot of time and effort on this project so I think they are as prepared as they can be. Stuff will still go wrong I expect but they will handle it well - better than RBS currently does I would think.

  26. Anonymous Coward
    Anonymous Coward

    Redundancy people!

    No-one working in IT should have been unduly bothered by this glitch. Instead just roll your eyes, mutter something like "not again" then fail-over to the backup credit card from a different company using a different payment processor. And one with embossed numbers so you can still use the clunk-click devices retailers keep under the desk in case of a total system failure, EMP etc...

  27. eJ2095

    Oddly Visa Transactions

    Done my shopping on Monday at Asda came to 170 quid but there was a problem with the till so i hae to do card again.

    How ever it marked my account for too lots of 170 which was a pain as it buggered up my bank account .

    So had ti ring bank, who said ring asda who said ring bank who said ring asda. (go around in circles)

    In the end had to go back to the sodding store and get them to ring some one called streamline to get the extra 170 reversed otherwise would have to wait 7 working days.

    Amazing that soon as i moaned it was done with in 30 mins.

    But what a slow crappy system

This topic is closed for new posts.

Biting the hand that feeds IT © 1998–2019