Well who's the douche for installing it on the first day?
When Apple rolled out iOS 6.1, its first major update to iOS 6, yesterday, it introduced a series of bug fixes, software tweaks for iTunes and Siri and also added LTE support - but none of that was any use to the disconnected and discontented sufferers of a particular iPhone software flaw: greyed-out Wi-Fi. iPhone owners have …
Well who's the prat that can't read? They've rolled out the update to try and fix an OLD issue.
Unless you happen to search 3 months after it's released "Is there an issue if I update my phone to IOS where my wifi gets greyed out?", they may be completely unaware. I know if I update a device months after release I don't spend night after night panicking something might go wrong.
Out of X million sold, seems a few hundred may have this issue.
And I don't even have an iPhone (or any Apple devices), nor am I likely to buy any, so I'm not even slightly biased
WTF would anyone downvote that?
Likelihood of a failed connection manifesting its failed-ness via a software upgrade is slim, and would likely have shown up in other software versions, being a physical defect. Not totally impossible I spose, all the same if the software maybe ran something hotter nearby.
It doesn't seem completely unreasonable. There are other devices whereby the solder on the board inside was less than perfect and had a tendency to crack causing connections to fail. This was fixed by heating it up at which point the fissures would re-seal. I wish i could remember what device this was but i think it's affected more than a few things. Not sure that is the case here, just thought i'd mention it.
Likelihood of a failed connection manifesting its failed-ness via a software upgrade is slim
Not really. Maybe iOS 6 added some improved error checking/diagnostics before enabling the various hardware subsystems, and phones with a loose connection to the wifi chipset fail the check and are shown greyed out, while under 5.x the test being failed isn't done so it shows up. Depending on what is being tested and how it is failing it might cause wifi problems or maybe it isn't noticeable - if, for instance, the particular failure only affects certain bands/channels/encryption schemes.
I mean, seriously, anything that can be fixed with a hairdryer is clearly not a software problem. Anyone with an iPhone 5 that has this problem would get it replaced for free. If you own an older one and it is out of warranty (good reason to be in the EU with the mandated two year warranty, I guess!) then you're SOL. Presumably in a phone with greyed out wifi the wifi was always a bit dodgy, or maybe the phone just happened to be dropped shortly before getting iOS 6 but since nothing broke externally the owner assumed it was fine.
"Not really. Maybe iOS 6 added some improved error checking/diagnostics before enabling the various hardware subsystems, and phones with a loose connection to the wifi chipset fail the check and are shown greyed out, while under 5.x the test being failed isn't done so it shows up."
Sounds very likely. Sounds like they need to change their 'disable' into a warning notification (either beside the on/off or an icon notification).
Probably not, Apple can be very nice about that kind of thing. I guess if your phone's REALLY old, maybe.
Before we get all shouty, they tend to be less sympathetic towards people who storm into the shop hurling abuse at the staff and screaming that this would never happen with an HTC etc. Such people almost never do well in those situations.
Yes, they are very nice. For a.. err. NICE sum of money they will repair the badly manufactured unit.
This is exactly what they did with my mother's in law laptop... its battery was recalled in the us (serial number included) but as she lives in Europe, and no recall was made here.. bad luck, even as it GREW.
Because some people are Apple-hating morons who despise the suggestion that Apple kit is just another form of stuff affected by the same issues as anyone else's stuff and seize on any tiny flaw, even ones common to all devices, that "prove" that Apple kit is useless overpriced chavvie rubbish.
So let the downvoting begin...
No problems with it at all here. Of course if you have an installed base of 200 million devices then some are going to fail/have problems when you upgrade them (and Anna likes to try especially hard to find those examples). If a factory restore (easy and well documented on the web) doesn't fix the problem then back to Apple with them (using hairdryers etc not recommended).
No such thing as identical devices. There will be manufacturing differences (the WiFi "bug" sounds more like a hardware manufacturing issue) and software configuration issues (3rd party software & OS configuration). Look at what happens when there are firmware upgrades for devices like the Xbox, there are always a small percentage of failures.
So, Anna has found a problem from 200 million samples. You haven't from... 1.Which is statistically significant?
I would suggest that there are some people with the problem suggests it exists whereas your sample size is probably a little small to be useful.
I'd imagine if the problem was more wide-spread Apple might be working harder to fix it (see Antennagate) doesn't mean it's not an issue, though.
>Which is statistically significant?
2700 out of 200 million, and Anna claims this is a pre-existing bug (that I've never heard of before). I'd say that, near as makes no difference, my experience is just as statistically valid as her thread.
Given there are no iPhone 5's that are out of warranty and Apple will repair or replace defective devices on the spot, we might have heard about mass return rates don't you think?
The 2700 is just the number of replies in the thread.
Some users will never use the WiFi feature but it still might be broken and many will never post to that thread about the problem.
Overall, the 2700 replies indicates that many owners are affected.
I haven't seen any studies on how many people who experience a problem go on to post about it on a thread but I suspect it will be a very tiny minority which means the 2700 could well be several orders of magnitude smaller than the true figure.
"I'd imagine if the problem was more wide-spread Apple might be working harder to fix it (see Antennagate) doesn't mean it's not an issue, though."
Regarding Antennagate, Apple's first reaction was not to try to fix the issue. It was to deny it. Their second reaction was to tell users that they were holding the phone incorrectly. Their third reaction was to try to tell the world that if you held competitors' phones certain ways that you might have the same problem, so therefore it was ok. After that, they went with bumpers as opposed to re-engineering their faulty products.
So I wouldn't imagine at all that Apple would feel compelled to fix an issue regardless of the sample size. Not having 4g on the iPhone 4 didn't stop the masses flocking, and the utter failure of the iPhone 5 to innovate doesn't seem to have had such a negative impact on sales either. If the consumer will buy the product regardless of the quality and innovation, then there is no incentive for the manufacturer to perfect their model. Just make it shiny and stick the Apple logo on the back, and the cult will buy.
So, Anna has found a problem from 200 million samples. You haven't from... 1.Which is statistically significant?
While I agree with the sentiment you express, you should keep in mind that statistical significance is not the only kind that matters. Most users don't care about what is going wrong with someone else's stuff, they only care that it is happening on their own personal kit and what it takes to make it work right. To most of the computer-using world, that is what is regarded as significant.
Wi-Fi doesn't work, what do you do?
Android User.... Download a different ROM or even fix the code yourself.
Apple User.... Bitch, moan, tell Apple that is the last iPhone you will ever buy (as if they care?), downgrade. No you try and fix the fault with a freezer or a hairdryer.
Is it just me that thinks some people have more money/time than sense to even try this stuff?
> downgrade. No you try and fix the fault with a freezer or a hairdryer.
You cannot downgrade the firmware in a iPhone without a special file that you can't make yourself - Apple have to make it, and generally won't. There are some dodgy solutions for extracting that file from the phone itself, but only if you do that before applying the original update - once you have updated the file is forever destroyed!
Personally I would have taken it back to shop and said it wasn't good enough. Sale of goods act etc...
I did the same with my Transformer Prime after 6 months.
So many people w**k on about how great Apple service is, I too wonder why these people resorted to the hair-dryer trick instead of just taking it back.
That was my thought. Some troll posts that. Other trolls cotton on and post "That worked for me" comments.
Everyone gets kicks and giggles watching the sheep brick their devices en masse.
IIRC everyone who really tried the Xbox in a towel thing found that it fixed the RROD problem via the simple expedient of ensuring that no lights lit up on the damned thing ever again.
My boiler kept failing whenever the weather got colder -- but worked once I had heated the room it was in using a fan heater. When British Gas came to fix the unit the engineer changed the circuit board, explaining that my experience with the thermal issue showed it was probably a dry solder joint which shrank in the cold, causing a break in the circuit.
Could be what's ailing the iPhone.
It's not like they don't know the damned hardware or anything.
Antennagate was a moronic design flaw but this is mind-bending in its why-the-fuck-did-they-not-test-it-properly-ness. Or even the why-change-shit-which-aint-busted-ness.
(Any chance of a boggled-mind icon?)
but is it? is it REALLY?
Anna states that "One thread has 2,700 replies"
We'll be generous and allow that every reply is from a seperate affected person, no one posted more than once to comment on whether or not they had any success with different suggestions.
During the last quarter (i.e. since iOS6 has been preinstalled on all new iPhones) Apple sold 47.8 million iPhones
So a quick bit of maths shows that at most only 0.005649% of iPhone iOS6 users are impacted by this and are so upset by it that they've found their to the Apple website forum to complain about it.
That's not really a massive fail, it's a 0.005649% of a fail, really.
"So a quick bit of maths shows that at most only 0.005649% of iPhone iOS6 users are impacted by this and are so upset by it that they've found their to the Apple website forum to complain about it."
Well, no, because you're excluding the people who don't know that it happens, those that don't know of that website to post a complaint about it, and those who have just taken it back to Apple and had a replacement. I'd bet that a fair number of iPhone users don't know that they have wifi, or how to connect it. SWMBO doesn't, certainly.
I beg to differ on your math; you assume that every single iPhone user affected by this posted in that forum. Obviously that is a poor assumption, since some part of iPhone users couldn't figure out how to plug in a USB device, let alone navigate to a forum. Since we have no idea how many support calls were made about this, we can only make up random numbers in the hope that our assumptions are correct; thus, if we
assume rampantly speculate that:
Given that the 2700 posts are only the tip of the iceberg, I calculate that it is actually only 0.5649% of a fail, and that this issue affects over a quarter of a million iPhones - a small but statistically relevant number!
I wonder of those whose WiFi doesn't work post-upgrade have considered just speaking to Apple about it? It's not like it's an intermittent thing or anything — take it into the Genius Bar, show them it greyed out, and you should get it swapped as defective pretty sharpish. IME they'll do a like-for-like swap for much less severe issues…
I put my hands in the microwave for a bit (took bloody ages to jam the door sensor properly).
Hurt like billy-o and didn't fix the iPhone. I think your suggestion was a pretty poor one, in retrospect. On the plus side, once I've done the same with my head it will look like I've got a lovely tan.
Why are they unable to get apple to fix this, if their phone is out of warranty. Coming from the end of the scale where I download the odd package and obscure program with the program writer explicitly telling me that he has made this code available for those who wish to use it but offers no warranty or guarantees when running the program I know if it does not work then tuff titties. I would assume that if Apple allow a customer of theirs to download and install an update to their device they would be responsible for fixing it or at least offering a solution, other wise I would say that they have supplied something that is not fit for purpose via their store, free or not.
As far as I'm concerned it is their software, their device they are responsible for it.
"You don't need to be well connected. Consumer focused laws are generally regulator enforced, so no need for expensive lawyers either."
When I'm living in the UK I often resort to using them (Last case was a Renault Megane Cab where the electric windows failed) and from my experience they are NOT regulator enforced, they are COURT enforced. Difference is that you can end up taking the retailer (Maybe not Apple, maybe Carphone Wharehouse or T-Mobile or whoever) to court which incurs charges where regulators generally don't.
And mention taking a big company to court and most people will run a mile! (even though they could be assured (as can be with a court) of a victory against a corporation)
So if you have this problem, you take it back to apple and they exchange it for a handset that works.
What's the problem here exactly? Oh there's a couple of people that took a gamble, that they'd buy the phone cheap in another country, and now can't use their warranty. Well wasn't that the gamble?
If it's affecting an iphone sold in the UK, then your sale of goods act covers you, not of merchantable quality and DURABILTY.
restore from backup
The only problem with restore from backup is that iTunes only retains the last backup. The moment you jack in, guess what it erases first? Before you do *anything* else with an iPhone, disable the automatic backup start or you may find you don't *have* backup.
I'm OK with their approach to usability and simplicity, but that is just flat out criminally stupid.
That isn't the only problem... Apple's backup doesn't seem to back up the entire device. It seems particularly keen to not back up anything it thinks iTunes put on in the first place.
I'm not talking about a one off loss of data here - we've seen it dozens of times when people need to factory reset their iDevice for whatever reason.
Another Apple problem I never even HEARD of Till El Reg filled me in.
Since it does not effect me or anyone I know with an iPhone I shall fee free to ignore it.
Thanks for the heads up on the update though, my policy with iOS updates has always been to wait till you tell us that is a disaster and fixes nothing. Then it always works like a charm. "The only bad update I ever got was when I ignored your sage advice"
"The biggest reason for this update I expect is to kill the new iOS jailbreak that should be releasing soon.. So its staying away from my iPad."
My iPhone 4S had major slowing of the wifi after the IOS6 update and I was reluctant to try most of the options presented as a "fix". In the end I did try them in increasing order of "pain in the arseness". The only one that worked was "Reset All Settings", which was a major annoyance, having to re-enter wifi passwords, lock codes, background pictures, ring tones etc. but at least I have decent wifi again.
...(I know I shouldn't say that...I slap testers for saying that...)....but still...I bought my iPhone 4s because it is the only modern device that works with my in car bluetooth. I'd rather be having a....that is a different story.
Anyways - upgraded through all the various OS incarnations through to 6.1 - and all is still well. WiFi can be switched on/off no problems. In fact I'd never even heard of this issue before.
That said, if it had happened to me - I'd be right royally ticked off. And yes - Apple are supposed to be about standard hardware/firmware - so this shouldn't ever happen!
Getting my coat for saying "it works on my machine"
No greyed out WiFi here after my upgrade. Its worth contacting Apple support and report a hardware issue if your warranty is out of date. They may replace an iThingy for hardware issues after the warranty has expired. I can't remember how long after warranty expiry, but it's be worth checking out their support website for details. Worked for me once. PS I use an iPhone for work but I really prefer my old Nokia E71.
Apple keep rolling out these fixes but there are a whole bunch of us who have been wanting fixes for Bluetooth ranging to problems with audio devices since iOS 6 was introduced right back to problems with hands free car kits which were broken back when iOS 5 was launched.
Bluetooth has some very long threads on the Apple support communities too but Apple and their genius bar staff seem to be doing nothing more than shrugging their shoulders and pointing us back at the manufacturers of the third party hardware. Sigh.
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