back to article HTC profits lobbed off a cliff by rivals Samsung and Apple

Troubled Taiwanese mobe maker HTC suffered another body blow on Monday as it announced a whopping 79 per cent drop in Q3 net profits year on year. The once proud smartphone giant admitted its net income tumbled from NT$18.64bn (£397m) in the third quarter of 2011 to just NT$3.9bn (£82.9m) in the same period this year. Revenue …

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  1. Anonymous Coward
    Anonymous Coward

    They need to produce a better phone rather than the average ones they are at present.

    1. Anonymous Coward
      Anonymous Coward

      I've been on about this for years. HTC released about 6 or so phones a year and all of them small variations of existing products.

      It seems they have realised this and cut down the number of models, but the problem is they don't seem to have a brand that people really like.

      1. SiempreTuna

        I like the brand, but not enough to pay the same for one of their phones as I would for a Samsung or an iPhone.

        They did really well initially by offering good phones for excellent prices. They were briefly flavour of the month and suddenly able to charge premium prices. Now they're very definitely not this month's flavour but still want the premium price.

        Maybe they should try knocking down their prices again ..

      2. This post has been deleted by its author

    2. tath

      I've got a One X and have had since launch pretty much. Although there isn't much in it, I'd say it's better than my friends' SIIIs. Specs wise it's pretty much the same (gives away a bit here, gains a bit there). It doesn't feel as cheap as the Samsung though. Overall it's a good flagship phone and an improvement on the constant stupid name assembly line they had going last year.

      HTCs problem isn't with the quality of the phones, they just don't have the 'coolness' that Samsung have bought through massive advertising and in fines to Apple (how better to tell everyone about a phones features than to constantly rant about them in the news and courts :facepalm:).

      1. Michael Jennings

        Their phones are now good, but they have a damaged brand.

        I had a Desire a couple of years ago. It was good in some ways, but the built quality was disappointing, the camera was bad, and the phone was constantly running out of core memory because it did not have enough. So I was disappointed, and went to a Galaxy S2. This had only slightly better built quality, has been replaced under warranty twice due to faulty charging, and has serious problems with the GPS being able to figure out where I am. ("Unable to determine location at present. Try again later"). I've since switched to an HTC One S (which I actually got pretty cheap - you can get it for no upfront cost on £15.50 a month if you shop around - less if you are willing to mess around with cashback deals) and it's easily nicer than the S2. It has an aluminium rather than plastic case and has much better built quality, the GPS works properly, the camera is decent etc.

        However, a lot of people bought HTC phones a couple of years ago when they weren't quite ready for primetime, and they subsequently have a bit of a tarnished brand. This is a shame, because I think the present phones are nice.

    3. Waspy
      WTF?

      Whilst Sense annoys the hell out of me (although the last time I had a HTC phone I simply rooted it and put CM9 on it), it's far more usable and nicer looking than Samsung's awful Touchwiz monstrosity, not to mention the incredibly plastic-y and questionable build quality of Samsung's rather uninsiring chassis compared to HTC's solid and rather nice anodised metal bodies. I'll admit that HTC's battery life is almost universally poor when compared with all other brands, but that's never stopped people before (iPhone 3G anyone?). This is before we even get to the utterly piss-poor slabs of plastic that supposedly pass for a smartphone in Samsung's low-end range, like the Samsung Galaxy Ace that my girlfriend's mother was sold by a Three rep ("it's really good", she apparently said). Fact was that my girlfriend's mother's 2-year old HTC Desire was higher spec'd and smoother in operation (the CPU is a 1/5 faster for a start, and the screen doesn't make everything look like it was produced on a Spectrum). Mind you, to be fair, the HTC Wildfire isn't up to much either.

      Anyway, I digress, the reason HTC are going down the shitter is because the average punter just buys what they are told to/what everyone else has. You can argue all you want about specs and comparable merits of this handset over that handset, and maybe 5% of buyers look at this stuff, but in reality everyone just buys what they see.

      Just compare advertising campaigns of Samsung and HTC: anecdotally, I was driving into London the other day along the Westway and almost every other billboard was a SGS3/Note 10.1 ad. Whenever I go to an airport or train stations they are plastered in Samsung colours and almost every magazine I open has a full page ad in them, not to mention the constant TV spots.

      HTC had an obtuse TV advert where an unknown fashion designer jumps out of a plane and one front cover of the Metro for a day. It's all a bit of a viscous circle really, as HTC never really had the marketing clout to begin with, and they certainly haven't now. It's a shame because as you may have guessed, I really don't like Samsung mobes.

      1. Sorry that handle is already taken. Silver badge
        Headmaster

        You certainly don't want to get stuck in a viscous circle!

  2. LarsG
    Meh

    Phone manufacturers have one chance to impress

    I've owned the Hero, Desire and Sensation.

    It was the Sensation that turned me away, phone manufacturers only get one chance to impress and if you feel the phone is a dud or customer services are crap then you won't go back.

    This happened to me with Ericsson, Sony and Nokia after the N96.

    1. Miek
      Linux

      Re: Phone manufacturers have one chance to impress

      I owned a Desire, it was the updates (or lack thereof) that put me off HTC and onto Samsung.

      1. truetalk
        Holmes

        Re: Phone manufacturers have one chance to impress

        I owned a Samsung, it was the updates (or lack thereof) that put me off Samsung and onto HTC

        1. paulf Silver badge
          Flame

          Re: Phone manufacturers have one chance to impress @truetalk

          "I owned a Samsung, it was the updates (or lack thereof) that put me off Samsung and onto HTC"

          Out of the frying pan and into the fire I think...

          Flames - natch

    2. bedell11

      Re: Phone manufacturers have one chance to impress

      Yeh I've got the HTC Sensation XE. The phone isn't too bad, minus a distinct lack of ram. 90% of the problems with their phones are the bad software updates that take a very slick fast phone and turn it into a bad nokia.

    3. paulf Silver badge
      Mushroom

      Re: Phone manufacturers have one chance to impress

      +1

      I had a Hero and Sensation. The Hero was under powered and lacked updates - anyone remember the 9 months it took them to sort out the 2.1 update?

      My Sensation suffered from turning itself off repeatedly and at random. It did get very occasional updates but the latest about 2 months ago managed to turn an otherwise slick smooth phone into a stuttering flickery mess. I can't see it getting Jelly Bean - and why should it, it was launched in July 2011 (barely a year and a bit) so HTC have already EOLd it.

      You say manufacturers have one chance to impress. I am an idiot and gave HTC two chances. £900 later (both bought SIM free) and about three years of serious grief (plus crappy customer services that don't even remotely give a sh1t) I wont ever be giving them a third. My Sensation is a crock of wotsit.

      Good riddance HTC.

      1. chr0m4t1c

        Re: Phone manufacturers have one chance to impress

        Pretty much echoes my experience, I have also had two HTC phones bought SIM-free that had sod all support or updates.

        I have been tempted by a couple of their handsets since then, but I'm not giving them any more money until I see some evidence of an improvement in after-sales support.

        Are you listening HTC? People didn't care when you sold handsets to be re-branded by networks, but if you want to sell direct they expect some support. Who'd have thought?

  3. Richard Wharram

    Also

    They haven't had as much free advertising from lawsuits as Samsung. Just saying.

    (Please don't interpret this as support for one party or the other. I have a Samsung and an Apple right in front of me now. Not an HTC though.)

    1. Anonymous Coward
      Anonymous Coward

      Re: Also

      "I have a Samsung and an Apple right in front of me now."

      Why do I get the feeling you're having an apple for breakfast while reading El'Reg on your phone?

  4. PaulR79
    Meh

    Lesson learned perhaps too late

    I like HTC and the Sense overlay they used. It made Android look far better in the early days and added functionality like combining contacts from various places as well as the first very usable copy and paste solution. Unfortunately they blew it last year with a ridiculous amount of releases that put off a lot of buyers. They even put me off with that and I was considering waiting for the Galaxy S3 but their presentation at MWC and essentially saying "we get it now" with far fewer releases this year outside a core set were enough to tempt me to get the One X. Am I happy with it? Overall yes. It's a solid phone, very well built and good spec that should see it last a while.

    Unfortunately for HTC I was already a fan of their phones and only just stayed with them. Any other buyers bitten by the stupid amount handsets they released last year will likely not give them another chance and that's a shame. Not because of what they originally brought but because they're trying to stay relevant alongside Samsung who can throw so much money at their products.

    Feature for feature it matches the Galaxy S3 with a 0.1" screen difference. They're terrible at marketing. The only advert I remember for the One series is of a skydiver taking a photo during freefall and nothing else anywhere yet Samsung adverts are all over. They'll have to take some pretty huge and potentially expensive risks to keep going. Their big push with the One series was ImageSense and it's a pretty big failure in my opinion.

    The camera takes images with huge artifacts and noise even at modest lighting levels that appear not much different from my Desire HD's camera. It was shown when some sample images were uploaded prior to release but put down to compression and I didn't believe it then. I gave them the benefit of the doubt and it cost me. You can't release a product with advertising aimed at one standout feature that fails to live up to the claims. It's better than previous HTC efforts but considering how poor those were it wasn't difficult. I don't think it should be judged on one feature but they will be held accountable (in sales) for a poor feature.

    1. Shagbag

      Re: Lesson learned perhaps too late

      I took one look at the length of your post and said to myself: BORING.

      1. Shagbag

        Re: Lesson learned perhaps too late

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        Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Pellentesque et nunc metus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Sed vel quam ligula, aliquet faucibus neque. Nam condimentum vulputate leo, nec aliquam sem aliquet eu. Pellentesque fermentum auctor interdum. Fusce a orci quis dui viverra malesuada sodales vitae risus. Integer eget purus eu velit bibendum egestas. Curabitur pellentesque euismod magna. Vivamus tincidunt risus vel sapien elementum in adipiscing libero adipiscing. Praesent hendrerit sodales mollis. Fusce aliquam nulla eget nisi blandit et viverra nulla consequat. Nam auctor pharetra vestibulum. Duis interdum scelerisque diam, et eleifend nunc semper eu.

        1. Anonymous Coward
          Anonymous Coward

          Re: Lesson learned @Shagbag

          I took one look at the content of your last two posts and said to myself: POMPOUS TWAT

      2. PaulR79

        Re: Lesson learned perhaps too late

        This is my problem how? I'm not the one with the attention span of a hyperactive toddler :)

  5. FordPrefect

    What they need to do is stop treating its customers like beta testers. The One X has a major flaw battery life and due to the design of the handset people are stuck with it. A few months later they release the One X+ with a far better battery leaving the poor chumps who bought the One X with a handset that looks very pretty but if you actually do anything with it the battery wont even manage standby for the day. Unless you turn off 3G, GPS, Wifi, stop syncng mail/facebook etc and at that point people might as well have bought a non smartphone.

    Here is a hint HTC test your phones to make sure your mobiles have a good enough battery to last a day with moderate useage and stick a microSD card slot in. If you arent sure about battery life then at least dont make sealed all in one units so people are stuck with a phone for 2 years that they cant rely on to be able to receive calls if they actually use the damn thing.

  6. A K Stiles

    Missing Functionality

    I like HTC phones - my last 3 phones are all HTC devices, and I was recently looking at potential upgrades from my Desire (original version), but the lack of removable storage in the HTC One (whatever version) was definitely a show-stopper for me - I just don't want to use network bandwidth to shuffle potentially large files around from my phone to NAS, and I'm not giving my data to 'the cloud'.

  7. squilookle
    Unhappy

    Shame to see this. My last two phones have been HTC and they have been great phones. I look at the One series and they look good too, but, for some reason I can't put my finger on, not as exciting as the Galaxy S3, the Lumias or the iPhone... I'm not sure if I'm alone in thinking this because I have stuck with the HTCs for a while and gotten a bit bored, or if everyone feels like this, in which case it would probably be more of a marketing issue than anything.

    Either way, I hope they pull out of it because they were a great provider of cheap but high quality and full featured phones for those of us that wanted them.

  8. Rob

    It's now a software and UI battle

    I think the smartphone industry has hit a plateau with how many hardware improvements they can fit in the phone. The last few successful models from Apple and Samsung have all been based on in-house software developments which is where HTC have been traditionally weak. I have had a few HTC phones and where as I do like the Sense UI, the rest of the package just isn't quite up to scratch. Samsung's other minor USP is the connectivity with some of their other goods (I like the fact that I can see who's calling on a small PiP box on my TV).

    1. Mark .

      Re: It's now a software and UI battle

      Anecdotally, people I know who have criticised the HTC UIs say they would be more than happy if they'd just stuck with the vanilla Android, and with Android 4 being great, there's no need to mess with it unless you can add value.

      I'm not sure it's all about software, the last few years have still seen significant useful improvements in hardware, indeed if anything I'd argue that's more so than the software changes (which are now down to minor tweaks). The last year has brought even bigger screens (which even small-size Apple have realised they have to play catch-up on, and it's the primary marketing feature of their latest phone), higher resolutions, better cameras, increasing CPU/GPU/RAM (well okay, Apple haven't improved much in their hardware, but I'm looking at the other companies where the real innovation is). I'm not sure what much has change in software in the last year that's comparable to any of that.

      HTC's problem is probably being distinct - even if Samsung are only slightly better on average, it means people wanting Android will go with Samsung. There doesn't seem to be any distinction in other areas either, such as screen size.

      That and marketing - either from HTC themselves, or free advertising from the media or other companies (Apple will always be able to sell a few, when every other advert advertises "Try this on your iphone" that most of us don't have.)

  9. Tom Wood

    Hurry up and release a decent replacement for the Desire HD

    I've been generally very happy with the Desire HD over the past 18 months. It certainly seems more usable than my girlfriend's new Galaxy SIII (though maybe it's just a case of preferring what you are used to).

    My contract's up in March, please HTC release a worthy replacement to the Desire HD by then and I'm yours!

  10. pullenuk

    I still got my HTC Desire. Its running cyangenmod 7 and it's fast. I even had jelly bean on it and it was impressive (bugs put me back to cm7 for the time being) it been dropped, water splashed on it etc etc and it's going better than budget and even some mid range phones now. Looking at. The new ones with poor battery life, no SD slot and bugs they have seriously lost their way. They should be asking what the customers want and make a phone for them not what they think. I bet you Samsung Googled on their past models before making a new phone just to get a breakdown what they need next.

  11. Risky

    Downhill

    I hada TTyN II which was great, a touch HD which wasn't and currently a Flyer which they don't seem to want to support. I don't know what they're doing but I don't think I 'll be buying another.

    1. David Paul Morgan
      Pint

      Re: Downhill

      ... oh yes, we love our Flyer too! Suddenly that form-factor is flavour of the month and it seems to have been left behind.

      Clearly an inspiration for the Galaxy Note range..!

  12. David Paul Morgan
    Pint

    It's a tricky decision to make..!

    Having been early Panasonic users, we went Sony-Ericsson for 3G/video calling with the V800 many years ago. then, consolidating palm pilot & telephone, we went HTC Wizard, (O2 XDA S2) which was great. HTC did a lot of good work for SmartPhones in those early days.

    Also, our HTC Desires have seen good service, both with Sense - which /was/ the face of Android at one time - and with CM 7. However, my partner now has the Xperia S, which is great and I'm waiting for my Xperia T, which is also great.

    I like that fact that i can plug them directly into the HD tv for media playback and that sony have brought back the Walkman function!

    Other posters are correct about the brand visibility of Samsung - I can't remember the time i saw a decent spread for HTC product. Both Samsun and Sony are helped by the fact that they are cross-platform manufacturers and designers. i've noticed a lot more Sony advertising too, but that may be because I'm liking the product range. I'm pleased that the Xperia T has an expansion slot for more memory. The Xperia S seems to be lasting the day with mixed browsing/media use.

  13. Sorry that handle is already taken. Silver badge

    Perhaps only Apple can get away with non-replaceable batteries and non-upgradable storage.

  14. Ravenger

    I wanted a HTC One-X but went for an S3...

    I much prefer the solid feel of the HTC phones, and Sense UI over Touchwiz, so why did I go for an S3 over a One-X?

    The main reason was a hardware fault on the One-X that cause problems with wifi and bluetooth. HTC rolled out a fix to its repair centres and production lines fairly quickly, but the postings on various android forums showed it was a lottery if I'd get a fixed phone out-of-the-box. I didn't want one that would eventually need sending back for repair. The various repair horror stories didn't help.

    The non-removable, lower capacity battery, and lack of a micro SD slot were the final deciding factors, so I'm now the owner of an S3, and very happy with it, especially the battery life, which is excellent for such a powerful phone.

    1. The Wookie

      Re: I wanted a HTC One-X but went for an S3...

      I fully agree, I'm just about to upgrade and was looking into replacement phones, I really wanted a One X over the S3 but the battery life and no micro SD were a bit of a downer. Then I hear of the One X+, better battery and more storage, wahoo however I'm on TMobile so can get 4G with EE in the next few months, that's OK I'll get the LTE version, oh there isn't one, there is an S3 LTE though... Ah but HTC do do an LTE phone (HTC One XL) but but it's got a low res screen so is really even worse than original One X! What is that about?!!

      HTC please just at least match the specs of your immediate competition. Also how about in your next advert you actually show off the product that your engineers have created and show what it can do, Showing pretentious actors jumping out of a plane won't convince me to drop £500 on one of your phones.

      1. Anonymous Coward
        Anonymous Coward

        Re: I wanted a HTC One-X but went for an S3...

        "Showing pretentious actors jumping out of a plane won't convince me to drop £500 on one of your phones."

        What about showing a screaming marketing dude being thrown out of a plane?

        1. Anonymous Coward
          Anonymous Coward

          Re: I wanted a HTC One-X but went for an S3...

          "Showing pretentious actors jumping out of a plane won't convince me to drop £500 on one of your phones."

          > What about showing a screaming marketing dude being thrown out of a plane?

          Not if he has a parachute!

  15. Charlie Clark Silver badge

    Simples

    I would like an HTC with Android 4, an AMOLED screen and removable SD. Oh, they don't do one. It'll have to be a Samsung then.

    1. Anonymous Coward
      Anonymous Coward

      Re: Simples

      How about an LG.... they probably do all those bits ....

  16. Manolo
    Mushroom

    Never HTC again

    I have two Nexus One's. On one the power button does not work any more, on the other one it hardly works. Both have issues with spontaneous reboots. HTC customer service basically told me go f* myself.

    Never again will I buy something from HTC. I think there is a reason Google went to other manufacturers for their subsequent Nexus models. Right now I have the Galaxy Nexus, which is great.

    The simple reason Samsung is doing well and HTC is doing bad is that Samsung builds great phones, whereas HTC does not.

  17. Nick Kew Silver badge

    Shakeout

    The Giants Nokia, RIM. Now HTC. And where are the traditional second-rankers? Anyone might think there was an industry shakeout happening! Though perhaps it's also the rise of chinese competitors to the point where the 'merkins pulled the strings of naked protectionism.

    Question: why do fashions have to throw out the baby with the bathwater? Why does noone produce a phone with keyboard quite as good as the Nokia E71 any more, unless you count the whopping £500 two-hander blackberry bolds?

    1. Mark .

      Re: Shakeout

      Although note Nokia are still number two in the market - true, they fell from number one, overtaken by Samsung, but it's not so much a shakeout for them yet.

      The shakeout is more companies like Motorola, LG - and RIM as you say.

  18. Anonymous Coward
    Anonymous Coward

    several people I know have HTC Wildfires and would not touch HTC with someone elses bargepole. Perhaps if they stopped producing utterly crap phones that people loathe for 24 months, it might help them?

    1. Chz

      The HTC Wildfire is no worse (indeed, in some ways better) than the Samsung Galaxy Ace it competes with. Cheap phones are shit shocker.

  19. Nathan 13

    Only Apple

    Can get away with a non-removable battery and lack of external storage. HTC thought they could get away with it and I believe it has cost them dearly on their flagship products.

  20. Anonymous Coward
    Anonymous Coward

    Copying Apple did it for me....

    I have had 4 or so HTCs (Win Mo & Android) and would have quite happily upgraded my Desire S to a One X ... except that HTC went down the Apple route of dropping the Micro SD card and removable battery.....

    Loving my S3 as a result.......

  21. Mark .

    It is an interesting issue - the great thing about Android is that it's provided a great standard open OS for any manufacturer, and has done more to popularise smartphones and bring them to the masses than any other platform. Yet far from encouraging a greater spread of choice (as with say, the large number of PC manufacturers), we've ended up with Samsung taking up all the profits (and share - which is what is of more relevance to consumers). First Motorola fell, now it seems HTC are going that way sadly. People criticise Nokia for switching to WP, but for those suggesting they should have gone to Android, it's not clear that would have worked out so well. (Also remember that article saying how Nokia make more profit from their low end smartphones, than Sony-Ericson do from high end Android smartphones?)

    "failed to create the same buzz around its high-end products"

    It's a shame that all that matters these days is the hype and free advertising given by the media. How about giving a more objective view on the marketplace...?

    Though I suppose we should be thankful that at least Samsung/Android now gets some hype, rather than Apple all the time (who seem to get all the hype, despite far fewer sales).

  22. Alan Denman

    Samsung and Apple sheep buyer syndrome.

    Seems to me that everyone is emotionally very weak and so just thus buys what others buy.

    Lazyness obviously comes into it too.

    1. Anonymous Coward
      Anonymous Coward

      Re: Samsung and Apple sheep buyer syndrome.

      And absolutely gigantic advertising and marketing budgets ;)

  23. mark l 2 Silver badge

    My ZTE blade/orange sanfran with CM7 is still going strong despite several drops and once being kicked down the road but with it costing less than £100 new if it breaks completely then ill get whatever is the latest budget smartphone, from my friends having either iphones or S2 not really seen anything they can do that makes me want to shell out 3 x more than it cost for my Sanfran.

    Maybe HTC should start to concentrate on the low end rather than compete with Samsung and Apple at the high end

  24. asdf Silver badge
    FAIL

    >She added that sales in the last quarter of the year will depend on how widely distributed the One is as well as the reception given to HTC’s new Windows Phone 8 devices.

    Wow can you say short sell?

  25. Anonymous Coward
    Anonymous Coward

    HTC's own fault actually

    "HTC continues to struggle to differentiate its offering within the Android ecosystem."

    HTC STILL doesn't get it! Punters WANT microSD card slots in their phones besides some internal storage.

    "...that a small-scale player like HTC is always going to struggle to get significant market share..."

    If they'd actually LISTEN to what consumers want instead of what THEIR marketing director wants to enforce upon us. Then they wouldn't be in this mess.

    ".. simplify its smartphone range with the launch of the HTC One"

    Are you kidding. 3 different SOCs within one series. No wonder they're in trouble. HTC's product line should be something like this:

    One (Tegra)

    One X 4,7" screen 32GB

    One V 4" screen 16GB

    One S 3,5 screen 16GB (or 8GB)

    Two (S3/S4)

    Two X

    Two V

    Two S

    Though I'd place the series in this order X (high end) S (mid range) V (value AKA lower end)

    That way potential updates to newer Android revisions would be muc easier and cater for a complete series. Unlike the ridiculous situation today where some One models get an update prior to others and some don't!

    Oh and ALL series MUST have microSDcard-slots (And Google should fix Android it so that we can store Apps in them again... Project FixIt!)

    But HTC is just like Sony and LG. They NEVER learn. They think we want thin devices. We want GOOD and usable devices morons! I'd rather have a 9mm thick device with a 2500mAh battery than a 7mm thin one with 1500mAh battery.

    1. Chz

      Re: HTC's own fault actually

      Google wants the SD slot gone. I can guarantee the S4 or whatever Samsung wants to call it won't have an SD card slot either.

  26. Shannon Jacobs
    Holmes

    My first smartphone was an HTC

    I even want to feel sorry for them, but then I remember how useless and annoying their so-called support systems were, and I mostly think they just got what they deserved. They probably deserve some more besides, but I'm using a Huawei phone now, so I don't know the current situation at HTC. I suppose I should feel some dissatisfaction with the minor problems of the Huawei, but HTC lowered my expectations so much that Huawei is reaping the benefits.

    Then again, I don't feel ANY loyalty to either HTC or Huawei. Not sure if I'm going to wait out the contract or semi-retire the Huawei in favor of something else from a different carrier... However, I'm pretty sure my next Android will be from someone else. (Including tablets, I'm already on my fourth Android... Mostly 2, but some 3 and 4.)

  27. truetalk
    Holmes

    HTC One X is a great phone.

    Despite the fact it has 32GB built in and no microSD slot (which I haven't actually missed) I think it's an excellent phone. The best I have ever owned. I switched to HTC after owning an early Samsung Galaxy 9600 that was crap (dropped calls and replaced 3 times). The HTC one X was and still is a stunning phone.

  28. Anonymous Coward
    Anonymous Coward

    HTC has Incredibly bad support

    I had a Tattoo. The touch screen stopped allowing touch after about 2 months. Pretty basic fault on a touch screen and the phone had no functionality. Sent it to HTC for repair. They acknowledged the fault was with the screen and would replace the screeen under warranty. There would be a charge of £76 for this work. What? £76 for work under warranty? Yeah.

    HTC customer service wouldnt budge, even though they acknowledged the fault was with the touch screen they wanted £76 to repair the device claiming they would have to break the case to replace the screen and replacing the broken case was not covered! It was a tattoo. It had snap on, relpaceable case. I could order a bespoke designed case directly from HTC for £12! They would not budge. I had to pay £12 to get the phone back and put a claim in for repair on the insurance which cost me £25. £37 to repair a phone which everybody agreed should have been repaired under warranty.

    I have never bought HTC again, and whilst their WinPho8 phones look interesting, they simply dont knoww how to play responsible manufacturer game. I'm unlikely to ever buy HTC again because of this.

    1. VulcanV5

      Re: HTC has Incredibly bad support

      That's a pretty horrific tale. Had it been me, I'd have looked into the question of a County Court claim (I'm in the UK) because the product was clearly defective under Sale of Goods legislation, albeit it depends, I guess, on where you bought it: the retailer, not the manufacturer, is responsible for sorting out the problem and it's the retailer, not the manufacturer, who should be threatened with legal action. (As an aside, Currys was not alone in the recent past in trying to get customers with manufacturer-backed warranty claims to deal direct with the manufacturer, when of course, that's the3 very last thing any punter should do.)

      As for HTC. . . My Desire HD suffers a known fault ('known', if you check out "no sim card recognised" on the Net). There are even YouTube videos about how to solve this product failure. I have, however, received an excellent service from HTC Support in the UK, with a prompt paid-for UPS pick-up and return of the faulty device. The first repair achieved nothing at all but the second and most recent seems to have got the Desire HD's connectivity and sim card recognition problem sorted out. Both repairs have been carried out free of charge under warranty, and both times, the phone was only out of my possession for 5 days.

      Have to say, I like my Desire HD (which I bought sim free.) But I won't be buying HTC again in view of the company's moronic decision re the non-removable battery / no microSD card slot in its latest models. HTC is being run by idiots, too dumb -- it seems -- to realise that when a manufacturer deliberately starts making its products less user-friendly, then existing and potential users will not unnaturally reciprocate by being much less manufacturer friendly themselves.

      Goodbye, HTC.

  29. BlackBolt

    Its all the spin...

    The one X is a perfectly good handset, its just been out marketed by the S3. On a technical level its actually better, but as a few others on here have said, it doesn't occupy the same 'cool space' as the Samsung handset.

    As a personal observation I think that the HTC Sense software has stagnated a fair bit recently. I went from a G1 to a Magic (small change) to a desire (big change) but there is very little difference in the Sense UI since then.

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