back to article Apple admits iCloud 'unacceptable', vows to not go titsup again

Apple has apologised to fanbois hit by an iCloud outage, and described the ten-hour downtime as "not acceptable". Access to email accounts was the main casualty when the online storage cloud burst last week. Business owners in particular were peeved when they couldn't pick up their e-correspondence for a working day. At the …

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  1. johnnymotel
    WTF?

    IP5

    Geekbench numbers for new IP5 are just in....not only do they outperform the S3, but they do it on TWO cores running at a slower clock.

    1. Anonymous Coward
      FAIL

      Re: IP5

      The iYawn5 outperform the S3 - no they don't. But don't let reality get in the way of the RDF.

  2. CaptainBlue
    WTF?

    Synchronicity

    "The release of iOS 6, which powers Apple's handheld stuff, will spark a significant increase to iCloud traffic: the fruity devices will synchronise photos, music and other files automatically with the online storage system."

    Erm, that's already the case?

  3. Anonymous Coward 101
    Unhappy

    "We understand this is not acceptable and we are working hard to make sure this does not happen again."

    One envisions a series of low level Apple employees being dragged to the top of a giant pyramid to have their hearts gouged out to placate the wrathful soul of Steve Jobs.

  4. James Pickett

    "frustrated fanbois"

    I'm not sure I feel much sympathy for them, as they're deluded already. The average Mac user is rather more deserving, although they may be deluded as well...

  5. TechnicianJack

    The usual then.

    'It won't happen again'

    Until it happens again.

  6. Mike Richards Silver badge

    Nothing new here

    iCloud went down for 3 days for me a couple of weeks ago. Once again Apple said it was to do with software updates on their servers, very small number of people affected, etc.

    Lucky I don't rely on it for anything vital, but why iCloud is actually an improvement on the hopeless and horrible MobileMe, the impossibly dreadful .Mac and the simply unspeakable iTools. You'd have thought they'd have either fixed it by now or taken it out the back and put a bullet through its head.

  7. Anonymous Coward
    FAIL

    That's why

    I NEVER rely on storage that I cannot physically access myself.

    Clouds - apt name - they rain on you just when you don't need it then evaporate. Just like Cloud services.

    1. Anonymous Coward
      Anonymous Coward

      Re: That's why

      "they rain on you just when you don't need it then evaporate"

      Leaving hundreds of nerds out in the Sun.

  8. Kevin7
    FAIL

    Having been a member of MobileMe I would never again touch Apple's cloud offering. You have to wonder if Apple truly appreciate how catastrophic any failure of iCloud is when they put it at the centre of iOS in all those very expensive/glossy adverts. I still can't believe that iCloud is limited to only 5Gb of space unless you pay more and it makes you wonder how serious they really are about it.

  9. NoneSuch

    Well, they are getting better.

    At least they are admitting responsibility earlier.Last year it would be weeks of denial and marketing spin before they would make a half-a$$ed admission of guilt.

  10. Stretch

    see now you fanbois can't even access the pictures you no longer own. fooligans.

  11. Pyers

    It's all in the numbers

    I spoke to 3 friends with iCloud email accounts and they all suffered from the outage. Taking Apple's 1.1% figure and my (limited correct me if I'm wrong) knowledge of statistics, gives a probability of all 4 of us being affected as over 65 million to one against! Either I am very lucky or someone's telling porkies, you decide :)

    1. Tom 38 Silver badge
      FAIL

      Stats fail

      You are assuming that the alleged 1.1% of users affected are distributed evenly throughout the world. If the fault affected users in specific geographical locations, then the probability that a sample of 4 people from that area would all be affected would actually be more likely.

      It's not really a fail though, all journos make the same mistake with statistics.

  12. Seanie Ryan
    Childcatcher

    no sympathy here

    "Business owners in particular were peeved"

    Any "business owner" who relies on a free email service should just be laughed at ( and i include gmail, hotmail, etc in that)

    and to everyone else... its a FREE service FFS, so what if its offline for a few hours in the year.. No one died. Most of us on these forums are in the tech industry... computer/software/connections break. All the time. Fact of life. nothing is 100%. get over it!

    ahh, whats the use, no one listens

    1. Severen

      Re: no sympathy here

      Hmmm?

      Sorry, were you saying something? :-D

    2. tirk
      Unhappy

      Re: no sympathy here

      In principle I agree, but it's ironic that my paid for email service (take a bow, Gradwell!) managed a similar if not longer outage last month, so "not free" if not necessarily any better.

    3. Stephen Bouvier

      Re: no sympathy here

      QUOTE: Any "business owner" who relies on a free email service should just be laughed at ( and i include gmail, hotmail, etc in that)

      It's not. I pay for it. This pile of junk costs me the best part of £60 a year. For business purposes it is useless. I stared out with a .mac email address. That head account changed to a .me address. It is now back at a .mac address with the rebranding as icloud. I am unable to send emails from any address ending in .me.

      Confused? I know I am. Bizarrely, the migration to icloud meant that I lost online storage … at a time when the 'cloud' normally implies, er, online storage.

      GMX offers me a mail aggregator and a host of other featues for free. Not least among those features is reliability.

      Time was that I thought I needed a mac account, but the reality is that no-one does. Don't even talk to me about services outages, let alone how you contact apple.

      It's just a pity that the specialist mac press lets them get away with it.

  13. Wake up befor you sleep thru windows last crash...
    FAIL

    Reg Fanbois are twisting in the wind of iPhone success

    And to make matters worse for YOU, it's not even using your GB/European 4G standard. No wonder you are all so upset! LOL

    It's all about the user experience, and iPhone brings the best. No question, every generation. And this one, like all others before it, will set new records and sell even more than any of the previous models. Android is FAILING BADLY. Win Phone v8 or whatever will do a face plant, no normal person on the planet will even CARE that it is out. The 'competition' as weak as it is, are but mere shadows of the iPhone. Copying after it like Windows copied Mac. Boldly copying, and pretending it's original WON'T CUT IT. No wonder the tech geeks hate Apple so.

    You know Windows is next to fall. Win 8 will be a tragedy of Vista proportions. And they DESERVE it.

    Your site is pathetic.

    1. James O'Brien
      FAIL

      Re: Reg Fanbois are twisting in the wind of iPhone success

      "Your site is pathetic."

      Well then don't let the door hit you in the arse on the way out.

    2. Stu
      Megaphone

      Re: Reg Fanbois are twisting in the wind of iPhone success

      Heh heh heh!

      Boy, did that Apple fanboi nut step into the wrong community!

      Its fair to say especially with Apple's recent keynote, I'll not own another iPhone for the foreseeable future (Android serves me well for now) and NEVER a Macintosh or MacBook, just not for me.

      However I love my iPad 3 what with its lovely screen and super silky UI (mostly). Nobody can deny it's great for what it's been designed to actually do.

      So why does it seem that nobody seems able to just pick out the kit they find great, from whatever vendor, be brutally honest with themselves about it, ensuring you dont suffer from brand bigotry, MS fanbois included, and enjoy it!?

      Lets face it, they're only different branded products serving a whole variety of tastes, they all pretty much do the same thing in different ways! You owe it to yourselves to enjoy what you find great about the devices without unfounded prejudice or some vapid sense of fashion for one or another brand.

      Try out EVERYTHING, if YOU don't like it, fair enuff but don't fall into any brand 'camp' like everybody seems to nowadays.

      Basically, get over it!

    3. nsld
      Paris Hilton

      Re: Reg Fanbois are twisting in the wind of iPhone success

      Please be careful when your new iShiny arrives, I am worried you will pull yourself round the room so furiously you will rip your cock clean off.

      Enjoy your extra row of icons

      Paris, she knows how to handle it

    4. DRendar
      Windows

      Re: Reg Fanbois are twisting in the wind of iPhone success

      "nd to make matters worse for YOU, it's not even using your GB/European 4G standard. No wonder you are all so upset! LOL

      It's all about the user experience, and iPhone brings the best. No question, every generation. And this one, like all others before it, will set new records and sell even more than any of the previous models. Android is FAILING BADLY. Win Phone v8 or whatever will do a face plant, no normal person on the planet will even CARE that it is out. The 'competition' as weak as it is, are but mere shadows of the iPhone. Copying after it like Windows copied Mac. Boldly copying, and pretending it's original WON'T CUT IT. No wonder the tech geeks hate Apple so.

      You know Windows is next to fall. Win 8 will be a tragedy of Vista proportions. And they DESERVE it.

      Your site is pathetic."

      Wow.

      What's the matter? Did your Mum not feed you this morning?

      Just remember not to throw your feces at her when she comes home from work, or she might not bring any dinner down to the basement either.

  14. Real Name
    FAIL

    "Apple admits iCloud 'unacceptable', vows to not go titsup again" Oops, Too late.

    iMessage currently down for many users. lol.

  15. Anonymous Coward
    Anonymous Coward

    I thought Microsoft provide Apple the service?

    I thought it was Microsoft servers providing the service?

    So a missed opportunity here in the grand blame 'A T & T tradition'.

    Its not useless, its someone else's fault !

  16. Anonymous Coward
    Anonymous Coward

    The Unacceptable Register !

    And Apple fails to admit the Register actually reporting this is totally unacceptable.

    They have probably made plans to send you an shock invite to their next event.

    Just so that they can withdraw it!

    .

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