Virgin Media and TalkTalk are rubbish. I'm currently trying to leave talk talk. I called them and was told I need to give 5 days notice, but that seemed unlikely, so I emailed and got a reply saying 30 days. Fine.
So I emailed and asked if I could give the 30 days by email and was told
"Please note we require 30 days notice".
... well I clearly know that already and it's not what I asked, so I sent an email stating that that email WAS my 30 days notice and I wanted the account closed 30 days from that date, and asking for confirmation the notice had been received. The response I got said:
"Kindly note you need to provide us with 30 days notice"
....okay.... so I sent another one, but more harshly worded, saying that I wanted the account closing in 30 days, and that they had now received notice. Could they please acknowledge it. I received response, which is where are are at the minute. Guess what the response said... no clues.... I guess I'll have to write to them next or something, though it would be helpful if they would tell me I have to do that and give an address, if that's what I have to do.
And just to rub it in, the end of each email tells you to visit help.talktalk.co.uk if you require any more information. All the entries on there regarding the closing of accounts tell you to call or email them. D'oh!
Believe it or not, I went to TalkTalk in the first place because I had an even worse experience with Virgin Media... but that was a while ago and would keep me typing this message all day...