Oh I wondered why...
...my Virgin Landline Charges just increased!!
Virgin Media has expanded its choice of tariffs today, with a new range of pay monthly and SIM-only deals. As usual, it benefits to be an existing customer. For £7.50 each month, Virgin Media patrons are offered a BlackBerry Pearl 3G with unlimited BlackBerry messaging and e-mail as well as 1GB of web data, 250 texts, 50 …
This weekend we move our last mobile off virgin mobile to three. Because I'm bored of the "good news we are simplifying your bill" emails that usually say "things cost more". Because I'm unhappy the way they took away the lower cost virgin-virgin calls. You do still get lower cost virgin landline to virgin mobile calls, but it's not worth the pain.
I signed up to 3 £10 a month Blackberry's with unlimited web access for the family. This month my daughter's one came with a £111 monthly bill. Apparently if you use over 50Mb per day you get charged an arm and a leg for it. They told me there is a fair usage policy for the term unlimited and it means up to 1Gb per month.
My daughter' online account tells her that she has 1.23 Gb left in her monthly allowance which she checks regularly. Go figure.
I pointed out to Virgin Media that on the day when the usage was high my daughter was in our house and the phone was connected to our WiFi so there should have been no excess data charge. Then they admit that if you use the Blackberry web browser, BTW there is no other way to browse the web, you incur a high charge which is outside of your normal unlimited 1Gb monthly limit and the phone will bypass your WiFi and use the astronomic charge Blackberry system!
So take great care with Virgin Media.http://www.reghardware.com/Design/graphics/icons/comment/stop_32.png
Rang them to tie in some data to my account after buying a Desire Z simm-free, was on 200 cross-network minutes, 200 Virgin minutes and 500 texts for £12 a month.
My new deal is 600 cross-network minutes, 1 Gb of mobile data, 3000 texts for £5.43 a month - now that's what I call a result. The beauty of going through to cancel, rather than amend my plan.
Their 'outstanding' call centre staff are rude. They charge you for using data and texts INSIDE your allowance. Their coverage is terrible. They regularly make mistakes and errors on your bill which they never get round to amending. Their 3G network is sluggish and hangs regularly even when T-Mobile phones are still browsing at speed. 9 months through a 24 month contract I paid their extortionate early termination fees to end the pain. Moving back to the safety of Vodafone to lick my wounds.
Now being pretty much screwed by the tariff changes.
Old virgin Pay by Direct Debit:
Call to landline and Virgin Mobile - up from 21p to 40p
Calls to other networks - up from 36p to 40p
Text to other Virgin phones - up from 4p to 15p
Text to other networks - up from 13p to 15p
I only send the odd txt message - if I spend £1 a month it's an expensive month.
The last sales droid who tried to get me on VM Mobile opened their cold call with a "don't worry; I'm not trying to sell you anything" and then proceeded to try exactly that.
I don't know any VM customer who isn't sick of receiving "Hey ! You're a top customer so this is great news and good for you" notification of ever increasing prices or reduced service.
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