I do wonder how many customers of these services have bothered to work out a cost vs return function for these services. For anyone who has an interest in even medium level availability it does not look good.
Amazon Web Services, the cloudy infrastructure-peddling arm of the online retailing giant, is expanding its support offerings with entry and higher-end options while at the same time chopping prices on existing support levels. AWS, of course, is the juggernaut of the cloud computing field right now, with its EC2 compute cloud …
I hope that today is not representative of Rackspace 'performance'.
Even though I have InterNet feeds through HongKong and a direct one terminating in the Seattle area, as well as a selection of VPN's terminating in several diverse locations, Rackspace has problems - today.
Better put more water on the string to improve transmission.
According to the Amazon site, Named Contacts are people at the customer's end of the equation and not at Amazon's end.
"Your Named Contacts
Add names to your company's account so that more people can contact us...instead of asking their questions through you."
So the 1, 2, 4, unlimited figures you quote seem to be how many people at your company that can contact their support department.
Been using Silver support for quite some months now and can say that it's pretty useless. No help was given ever and when facing problems we usually get a "the host is working as expected, so it must be a problem in your configuration".
We're actually thinking giving up on the support and save ourselves a couple hundred of dollars per month.
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