"... their system was down too..."
It doesn't surprise me that the phone service wasn't working either - in my experience the drongoes are simply looking at the company's website anyway.
I spent a painful month sorting out a washing machine purchase with a DSG competitor a process that began something like this:
Me - The washing machine you sold me doesn't have rinse hold, I want to return it.
Comet - What appears to be the problem with the machine.
Me - erm... it doesn't have rinse hold. I wanted rinse hold. Your website said it had rinse hold. your store said it had rinse hold. It's arrived, I can't access rinse hold, the instructions don't mention rinse hold. i think it doesn't have rinse hold so I want to return it for a machine that has rinse hold.
Comet - Let's have a look
Comet - Aha, here it is, yes it definitely has rinse hold.
Me - says who?
Comet - my computer here.
Me - But, it doesn't.
Comet - everything we have here says it does.
Me - Well [the manufacturer], who I phoned before I phoned you says it doesn't have rinse hold.
Comet - Are you sure? My system says it does have that feature.
Me - what system?
Comet - the intranet.
Me - is it yellow, with a spelling mistake on line two?
Comet - er... yes. how did you know?
Me - You're looking at your website.
Comet - Oh.
Me - I think your database is wrong, and I've been mis-sold this machine. I'd like to return it for a different model and I'd really like to do it without being patronised any further.
Comet - Ah.
Me - Anyone else I can talk to about getting a return?
Comet - I'll put you through
PC World are a joke though - £17.99 for a memory upgrade NOT including the cost of the memory is hilarious. Ours is next door to Maplin and a Staples both of which undercut them on price and availabilty. PC world is a dying store IMO.