You tried to contact Vonage?
Ah, did you happen to try email? They may be having problems receiving phone calls...
VoIP service Vonage has reportedly dropped off the net, with UK customers complaining that their voice service has disappeared since lunchtime today. Vonage customers have been complaining that the service disappeared around lunchtime today, and that once they manage to get through to technical support they are told that there …
I called my US vonage #, and the VM picked up - that's about as far as I can test it remotely.
From their website:
"Some customers are presently experiencing an intermittent issue affecting their ability to make or receive calls to their UK phone numbers. Inbound calls to some virtual numbers to Italy, Spain, France, and Ireland are also affected. Our engineers are aware of this issue and are working to resolve it as soon as possible. We apologize for any inconvenience and thank you for your patience in this matter."
I switched from Vonage to UK based outfit Voipfone when it looked like Vonage was going to go UTITs up a couple of years ago over patent disputes.
The main benefit of Voip for me is not price, but portability. Whether I'm in the office, at home, or abroad, I can have my office phone with me.
Before anyone mentions call divert or roaming mobile phone services they should gain a deeper understanding of how Voip works and how it is therefore significantly different from those two things.
I logged a call - took 20 mins to get through (dialling 150 from my Vonage phone). They called me to let me know service was restored - in fact, it was the same customer service agent. OK, having such a long outage is bad, but the customer service was good.
I've been using them for a couple of years, this is the first bad outage. On other occasions, "Lines are temporarily busy". If you're really desperate, you can always use your old BT line (I don't use Vonage to receive calls).
Depends where you live. We aren't all in places served by competing Telecom companies. The wife is from Dublin. Our phone bill used to be £15+ per month, mostly due to expensive (long!) calls to her folks.. With our VOIP service it's under £2 a month. It also gives us completely free local calls that we just could not get from our local landline provider. The only other alternative would have been something like skype but that just isn't convenient.
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