Firmware upgrades slow too
Some months ago Nokia's software told me there is a firmware upgrade available for your Vodafone mobile it but then the 'make sure you don't disconnect as you could turn your phone into a brick' type message keeps changing to an error message when you try to upgrade.
In the end I had to disconnect - fortunately the phone still works, and on checking this out with Vodafone, I find out that whilst Nokia have upgraded the firmware on the 5800, Vodafone had to modify the firmware first before we can have it so Nokia's software shouldn't really tell me there is an upgrade available. As far as I can tell, this involves putting a logo on the loading screen and making sure you can only use the phone with a Voda sim.
From what I gather other companies have have sorted this upgrade out and even Vodafone in other countries as well as PAYG UK customers can upgrade their 5800 firmware. However, some months on we still wait for this upgrade. Checking the dates of the last firmware release and Voda contract UK customer's release, I see it took them some months before.
All this faffing about with music and other activities probably explains why their development team have had no time to devote to their current customer base.