When PayPal calls...
PayPal phoned me a few weeks ago morning asking for my bank account number for security.
It turned out it WAS actually PayPal, but it was so stupid...
PP: Hello, can I speak to Mr Bennett please?
PP: Hello Mr Bennett. It's Rashindra from PayPal here. Just to check I'm speaking to you, for security can you confirm your bank account number please?
me: You're serious?
PP: Yes. It's for security.
me: How do I know you're really PayPal?
PP: I promise you sir, we are PayPal.
me: Prove it. Tell me my bank account number.
PP: I just asked you that.
me: Yes. So logically, it should be acceptable for me to ask you too.
me: OK. Tell me the last letter of my postcode.
PP: It's T.
me: Well done. Now, for security, I made a payment last week. Who was it to?
me: Yes. And how much was it for?
me: Correct again.
PP: Good. Now, can I have your bank account number?
me: No. I'll tell you the sum total of the digits, though.
me: It's 51.
PP: Let me just check that. (mumbles adding up some numbers)
me: That's OK then?
PP: Yes. Nextly, for security again, can I confirm your national insurance number?
PP: I am afraid I will not be able to release the information I was calling about if you do not confirm.
me: What did you want to call me about?
PP: I am calling to let you know about the great benefits of our new top up prepaid debit card.
me: I don't want one.
PP: OK, let me note that on your account and you will not recieve any further solicitation for this product. Before I make a note on your account, I will need to confirm some security details with you.
me: What do you want to know now?
PP: Can you confirm your bank account number please?
me: No. I'll tell you the sum total of the digits again though.
PP: I can't accept that for security verification, I'm afraid.
me: You accepted it a minute ago.
PP: No I didn't.
me: Yes you did. It's 51.
PP: I do not recall that.
me: Do you know who you're speaking to?
PP: Mr William Bennett.
me: Are you sure?
PP: Yes sir, I am sure.
me: So if you're sure, why do you need to verify security details?
PP: It is for security.
me: But you've already asked me security questions.
PP: Yes, but I must be sure I am speaking to you before I make notes on the account.
me: You just told me you're sure you're speaking to me.
PP: But sir, this is for your security.
me: OK, ask me one more security question.
PP: May I have your mother's full name, please?
me: Yes. It's Tarrant. Chris Tarrant.
PP: I'm sorry, that doesn't match.
me: Oh whoops, I meant to say Cilla Black.
PP: That's not it either, sir.
me: Try Heath Ledger then.
PP: I am sorry sir, but you have failed three times now. I cannot verify your account and will have to terminate the call.
me: OK, bye.
PP: But before you go, allow me to introduce you to the benefits of the PayPal top up prepaid debit card...
PP: Please do not shout, sir.
me: OK, bye.
PP: Good day sir.